Kirill Tšernov
Putting U in Queue at Qminder
Kirill Tšernov was the Content Manager at Qminder. He specializes in queue management and customer service innovation. Passionate about enhancing customer experiences, Kirill combines data-driven insights with engaging storytelling to explore the future of queue management.
Kirill's most recent articles
The Best Alternative Solutions for a Take-a-Number System
What is Queue Management System? A Definitive Guide
4 Ideas to Reduce Customer Service Wait Times
5 Reasons Why Hospital Queues Are So Long
The Importance of Greeting Your Patients
8 Queue Management System Features Your Business Needs
4 Easy Ways to Modernize Patient Waiting Room Experience
How to Improve Patient Satisfaction in Hospitals
The Effects of Waiting in Healthcare
The Cheat-Sheet to Choose the Right Queue Management System
The Secret to Hospital Growth Is Patient Experience
7 Powerful Customer Service Phrases to Use
The Effect of No-Show Appointments on Patients and Hospitals
4 Levels of Customer Loyalty: How to Keep Your Clients
The Language of Queuing: Correct Etymology, Definition, and Uses
What Is a Queuing System? Definition, Examples, and Benefits
7 Common Customer Service Phrases to Avoid
Introducing Qminder's New and Improved Service View
The Beginner’s Guide to Queuing theory
Why You Should Listen to Your Customers (And Why You Shouldn’t)
11 Ways to Make Customers Fall in Love With Your Brand
Back in the USSR: The Art of Soviet Queues
![Free Sign-Up & Sign-In Sheet Templates [PDF]](/resources/img/blog/improve-waiting-room-checklist.png)
Free Sign-Up & Sign-In Sheet Templates [PDF]
70 Customer Service Quotes to Keep You Inspired
7 Insanely Powerful Strategies to Manage Customer Wait Times
Make Your Event Successful With a Queue Management System
It’s Official: Qminder Is SOC 2 Type II Compliant
Qminder Introduces Total Time for the Service View
Improving Service Intelligence With Qminder’s Latest Update
Powerful Examples of Contactless Customer Experience during COVID-19 Pandemic
Happy Birthday! Qminder Turns 10 Years Old
Scan COVID-19 Vaccine Certificates With Qminder
6 Best Strategies to Reduce No-Shows
Improving Performance Tracking With Our Latest Update
How McDonald’s Self-Service Kiosks Changed the Customer Experience Game
5 Reasons Why Your Customers Leave Your Business
Staffing & Scheduling With a Queue Management System
Consumer Behavior During and After Pandemic: 4 Trends to Watch
Introducing New Visitor History
![New Whitepaper: Ridesharing and Queue Management [PDF]](/resources/img/blog/ridesharing-queue-management-guide.png)
New Whitepaper: Ridesharing and Queue Management [PDF]
Student Enrollment With Virtual Queuing
Optimizing Business Through Smart Queue Management Analytics
Digitizing Queue Token Dispensers
Waitlist Monitor: Your Customers on Display
Why Your Pet Care Business Needs a Queue Management System
Retail Strategies to Drive Growth in 2021 (And Beyond)
Redefining Customer Experience in Post-Lockdown Era
How a Queue Management System Benefits Every Industry
Queue Management in Test Labs: Making Clinic Visits Safe
60+ Queue Management Facts and Statistics You Should Know in 2021
Personalized Customer Service: Making Customers Fall in Love With You
How the City of Greensboro Manages Its Walk-In Visitors
Why Are Hospital Wait Times in Canada So Long?
Understanding FIFO: First-In, First-Out in Queue Management
Single-Line Queues Vs Multiple-Line Queues: Which One Is Better?
How Your Queuing Strategy Affects Your Bottom Line
6 Queue Management Myths, Debunked
Building Great Queue Management: A Step-by-Step Guide for Any Business
Patient Journey Mapping: Making Healthcare Experience Better for All
Speed Matters: 10 Tips for Delivering Faster Customer Service
Preventing Violence and Abuse of Frontline Workers
Gathering Customer Data to Improve Service Flow
The World's Most Famous and Longest Queues
The Problem With Wait Times at Government Offices
How Electronic Queuing Systems Improve Operational Efficiency
How Social Distancing Can Work in Schools, Colleges and Universities
Social Distancing After COVID-19: Learning From Pandemic
Customer Service in a Post-Covid World
How to Improve Customer Communication With SMS Text Messaging
5 Scientific Explanations for How Wait Times Impact Customer Behavior
Using People-Counting Systems for Social Distancing
Curbside Pickup: A Contactless Solution to Coronavirus Shopping
Reduce Patient Wait Times to Stop COVID-19 Spread
How ViaVan Enables Fast Driver Onboarding With Qminder
COVID-19 Safety Guidelines: 7 Tips on Safe Queuing and Workplace Practices
Tips on Safe Queue Management During Quarantine
How Investing in Self-Service Kiosks Helps Queuing
Qminder Introduces Improved Google Sheets Integration
What Retail Can Learn About Queuing From Video Games
9 Proven Benefits of Online Queue Management Systems
What Is Virtual Queuing? A Guide to Virtual Queues
![The Ultimate Retail Holiday Calendar [PDF]](/resources/img/blog/retail-holiday-calendar-2020.png)
The Ultimate Retail Holiday Calendar [PDF]
The Future of CX: 14 Customer Experience Trends for 2020 (And Beyond)
Introducing User Details: A Quick Way to Measure Employee Performance
21 Tips to Get the Most out of Small Business Saturday 2019
How Takealot Leverages Queuing Software to Enhance Order Collection
10 Lessons From Qminder’s Remote Work Trip to Georgia
9 Ways Digital Queue Management Helps Government Offices
Retail Checklist: Tips for Managing Crowds on Black Friday
Balancing Automation and the Human Touch in Click & Collect
Using the Data From People Counters to Boost Service
What Are You Waiting For: The Queuing Theory in Practice
The Cost of Queues: How Improper Queue Management Affects Your Bottom Line
Weighing the Options: Can Queue-Jumping Be Fair?
Girteka Logistics: Managing Candidate Visits
A Quick Guide to Queue Management With Visit Planner
The Complete Guide to Queue Management Labels and Input Fields
Building the Queue Management Pyramid, From the Top Down
Berkeley Rec Sports: Managing Visitor Experience
What Game of Thrones Can Teach You About Customer Service
LHV: Managing 170,000+ Clients With a Digital Queuing System
5 Key Takeaways From the X4 Conference
Why You Shouldn’t Build Your Own Queuing System
Mowasalat: Effectively Handling Over 7,000 Drivers
7 Japanese Words That Teach Great Customer Service
Dear Customer Service People: A Love Letter From Qminder
Helping Customers Help Themselves: The Benefits of Self-Service
11 Queue Strategy Tips, Explained in Fewer Than 140 Characters
It's a Christmas Miracle: Improving Santa Queues
The Periodic Table of Customer Service Elements
6 Customer Experience Trends in Healthcare
![Nurturing Workplace Happiness in Customer Service [Part 2]](/resources/img/blog/nurturing-workplace-happiness.png)
Nurturing Workplace Happiness in Customer Service [Part 2]
![Building Workplace Happiness in Customer Service [Part 1]](/resources/img/blog/building-wokplace-happiness.png)
Building Workplace Happiness in Customer Service [Part 1]
Beacon OHSS: A New Approach to Customer Service
How to Prepare Your Store for Halloween
How to Optimize Patient Flow in Healthcare
Why Take-a-Number Systems Suck: A Comprehensive Analysis
iShop Guatemala: How to Reduce Wait Times by Half
Survey Results: Stories From Customer Service People
Leveling Up the Medical Staff Experience
Retail Customer Service Tips, As Told by Customers
Personalization in Healthcare
ToastMe Visitor Management
What Patient Experience Can Learn From Customer Experience
Montgomery Water Works Visitor Management
Customer Service Is a Mindset, Not a Department
La Cité Student Management
The Key to Succeeding Like an Apple Store
City of Manhattan Beach Visitor Management
GDT Visitor Management at Cisco Live
Winning Over Angry Customers With Customer Service
Creating a Customer Empathy Map
The Art of Comparing Business Locations
Self-Service as the Future of Customer Service
5 Customer Experience Mistakes to Avoid
What is the Customer Experience Pyramid?
Customer Service Lessons From the Airline Industry
4 Knows of Tailored Customer Service
Oakland Airport Employee Management
8 Powerful Ways to Empower Your Employees
How to Win Back the Hearts of Customers
Customer Service Strategy, as Taught by Star Wars
Use Location Data for Better Customer Experience
9 Healthy Habits of Customer Service Agents
Do You Really Provide Great Customer Service?
4 Simple Strategies to Improve Customer Satisfaction
5 Questions to Ask Your Customers
The Future is Here — New Qminder Feature
Ola Visitor Management System
How to Show Empathy to Customers
A Beginner’s Guide to Employee Experience
Numbers Do Lie, or a Story of the Most Patient Visitor Ever
How to Train Your Employees in Customer Service
The Benefits of Service Intelligence for Your Business
Westchester Community College Student Management
Why You Hate Waiting in Line
37 Stats You Didn't Know About Customer Service
8 HIPAA Myths, Explained and Debunked
Easy Steps for Good Retail Experience
Qminder Is Now HIPAA-Compliant
How Queue Management Works in Education
Queue Barriers: The Good, the Bad and the Ugly
How to Make Queues Feel Shorter
The Features of a Queue Management System
How to Reduce Queues in Banks
Overworked Nurses Are Killing Your Healthcare Business
Why the Other Line Always Moves Faster Than Yours
5 Ways to Transform the In-Store Experience
Qualities of Good Queue Design
How to Manage Queues in Restaurants
The Power of Using Customer Names
Why Great Customer Service Begins With a Smile
5 Easy Steps to Better Waiting Line Experience
Long Waiting Times Cost You Sales
Excellent Tasting Experience From Plate by Plate
How Analytics Improves Customer Experience
12 Dos and Don'ts of Effective Queuing
Can a Queue System Improve Customer Experience?
3 Things to Keep in Mind When Building a CX Strategy
Disney and the Art of Queuing
EyeSite Gives You the Best Eye Care Experience
GeekHampton Retail Queue Management Solution
How to Make Customer Service Personal
Santa Photography Virtual Queue System
How to Manage Heavy Footfall
Improving Business With Service Intelligence
4 Reasons Your Customer Service Strategy Isn't Working
Which Superhero Are You? A Customer Service Personality Test
How Technology Can Improve Queue Management
Make Your Customer Service Unbearable, In 4 Easy Steps
🎃 Tales From the Queue, Volume 1
Customer Satisfaction Metrics You Need to Be Tracking
What It Means to Be Customer-Centric
How to Improve Customer Impulse Purchasing Behavior
How to Use Footfall Analytics to Improve Customer Service
How to Deliver Excellent Customer Experience
Queuing Theory as Applied to Customer Service
Customer Feedback as a Way to Great Customer Experience
Millennials and Your Next Queuing Strategy
Why Schools Need Queue Management
How to Implement a Queue Management System for Retail
How Retail Benefits From Amazing Customer Experience
The Psychology of Queuing As a Key to Reducing Wait Time
7 Types of People in a Queue
Are Walk-Ins More Efficient Than Appointments?
The Best Times to Visit a Hospital
Visitor Experience 101 for Hospitals
Ravensbourne College Queue Management
Web-Based Queue Management
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