Excellent customer service at Verizon
In cooperation with Wireless Zone, the largest franchise in the US, Qminder wait line manager has been set up in Verizon retail store, an American telecommunications company offering wireless products and services.
Verizon Wireless is the first wireless broadband network provider in the USA, operating in more than 2330 retail locations, providing wireless services to 122 million users.
The company is a recognized leader in customer service, dedicated to providing a simple, intuitive and high-quality experience to its customers.
For this reason, Verizon is investing heavily in services and self-service tools like Qminder that consistently deliver an outstanding customer experience.
“We have a high volume of customers which sometimes results is a number of customers waiting.
Qminder helps us take care of customers in the order they arrived, and gives them peace of mind, from knowing they are in the queue.”
David Bogart, Owner of Wireless Zone store in Lockport, NY.
Previously, the problem of waiting caused many complaints from the clients. The waiting process wasn’t managed at its full potential which made it unclear and hard to understand.
“Sometimes with greeters, sometimes with waiting lists maintained as customers entered the store, and sometimes by asking - Who’s next?”
David Bogart, Owner of Wireless Zone store in Lockport, NY.
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Qminder to the rescue!
For providing a personal service to customers at every touchpoint at the physical location, Verizon implemented Qminder.
Instead of uncertainty, the customer’s journey at Verizon is much more seamless with just the help of an iPad and Qminder software.
The visitors self sign in, by selecting the desired service and entering their names.
The iPad is placed near the entrance for everyone to see. Employees get the information about the visitors from the iPad to their computers, tablets or smartphones and greet them by name.
Meanwhile, customers can browse around in the store and don’t need to stand in a queue which makes the waiting more stressful and tiresome.
Use case of Verizon Wireless retail location is an inspiring example of how large enterprise can simply increase their much-valued customer satisfaction and sales by using Qminder tablet application.
