Kirill Tšernov · February 18, 2021 60+ Queue Management Facts and Statistics You Should Know in 2021
The most relevant queue management statistics and facts 2021. A regularly updated list of facts and numbers on queuing and customer experience.
Read more
Kirill Tšernov · February 12, 2021 Personalized Customer Service: Making Customers Fall in Love With You
Customers seek a stronger, more personal connection with brands. Provide personalized customer service and experience to gain a competitive edge.
Read more
Kirill Tšernov · February 9, 2021 How the City of Greensboro Manages Its Walk-In Visitors
Despite the pandemic, the City of Greensboro manages its walk-in visitors with ease, speed and security — all thanks to the Qminder queuing system.
Read more
Kirill Tšernov · February 8, 2021 Why Are Hospital Wait Times in Canada So Long?
Despite the high overall quality of healthcare, Canada ranks below average for hospital wait times. Why is this a problem and how can we solve it?
Read more
Kirill Tšernov · January 28, 2021 Understanding FIFO: First-In, First-Out in Queue Management
First-in, first-out (also known as first-come, first-served) is a queuing principle we experience daily but rarely talk about. So let's discuss FIFO.
Read more
Kirill Tšernov · January 21, 2021 Single-Line Queues Vs Multiple-Line Queues: Which One Is Better?
Single-line queues vs multiple-line queues: which is better for managing customers? Let's talk about the pros and cons of single and multi-line queues.
Read more