Kirill Tšernov · February 12, 2021 Personalized Customer Service: Making Customers Fall in Love With You
Customers seek a stronger, more personal connection with brands. Provide personalized customer service and experience to gain a competitive edge.
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Kirill Tšernov · February 9, 2021 How the City of Greensboro Manages Its Walk-In Visitors
Despite the pandemic, the City of Greensboro manages its walk-in visitors with ease, speed and security — all thanks to the Qminder queuing system.
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Kirill Tšernov · February 8, 2021 Why Are Hospital Wait Times in Canada So Long?
Despite the high overall quality of healthcare, Canada ranks below average for hospital wait times. Why is this a problem and how can we solve it?
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Kirill Tšernov · January 28, 2021 Understanding FIFO: First-In, First-Out in Queue Management
First-in, first-out (also known as first-come, first-served) is a queuing principle we experience daily but rarely talk about. So let's discuss FIFO.
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Kirill Tšernov · January 21, 2021 Single-Line Queues Vs Multiple-Line Queues: Which One Is Better?
Single-line queues vs multiple-line queues: which is better for managing customers? Let's talk about the pros and cons of single and multi-line queues.
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Kirill Tšernov · January 13, 2021 How Your Queuing Strategy Affects Your Bottom Line
Manage long lines and turn bad customer experiences around. Use queue strategies to turn the line into an opportunity to serve your customers better.
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