Kirill Tšernov · January 13, 2021 How Your Queuing Strategy Affects Your Bottom Line
Manage long lines and turn bad customer experiences around. Use queue strategies to turn the line into an opportunity to serve your customers better.
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Kirill Tšernov · December 8, 2020 6 Queue Management Myths, Debunked
There are a lot of myths and misconceptions surrounding queues and queue management. Let's debunk the most widespread myths and uncover the truth.
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Kirill Tšernov · November 30, 2020 Building Great Queue Management: A Step-by-Step Guide for Any Business
Queue management is something that a lot of companies do, but few excel at. Join the ranks of the latter with our step-by-step guide to great queuing.
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Kirill Tšernov · November 24, 2020 Patient Journey Mapping: Making Healthcare Experience Better for All
Patient journey mapping is a way of visualizing the service experiences of patients over time. Here's why hospitals and clinics should use it.
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Kirill Tšernov · October 26, 2020 Speed Matters: 10 Tips for Delivering Faster Customer Service
Providing time-sensitive customer service at a faster rate is how you stand apart from competitors. Here are 10 tips on how to deliver faster service.
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Kirill Tšernov · October 13, 2020 Preventing Violence and Abuse of Frontline Workers
COVID-19 pandemic is making things tense, with customers lashing out at people who deserve it the least -- frontline retail and healthcare workers.
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