Kirill Tšernov · January 7, 2021 The Ultimate 2021 Retail Holiday Calendar [PDF]
Get a list of key dates for sales opportunities with our month-by-month retail holiday calendar 2021 — with a printable PDF version inside.
Read more
Kirill Tšernov · December 8, 2020 6 Queue Management Myths, Debunked
There are a lot of myths and misconceptions surrounding queues and queue management. Let's debunk the most widespread myths and uncover the truth.
Read more
Kirill Tšernov · November 30, 2020 Building Great Queue Management: A Step-by-Step Guide for Any Business
Queue management is something that a lot of companies do, but few excel at. Join the ranks of the latter with our step-by-step guide to great queuing.
Read more
Kirill Tšernov · November 24, 2020 Patient Journey Mapping: Making Healthcare Experience Better for All
Patient journey mapping is a way of visualizing the service experiences of patients over time. Here's why hospitals and clinics should use it.
Read more
Kirill Tšernov · October 26, 2020 Speed Matters: 10 Tips for Delivering Faster Customer Service
Providing time-sensitive customer service at a faster rate is how you stand apart from competitors. Here are 10 tips on how to deliver faster service.
Read more
Kirill Tšernov · October 13, 2020 Preventing Violence and Abuse of Frontline Workers
COVID-19 pandemic is making things tense, with customers lashing out at people who deserve it the least -- frontline retail and healthcare workers.
Read more