Kirill Tšernov · September 29, 2020 Gathering Customer Data to Improve Service Flow
When it comes to queuing, numbers play a big role. No, not the numbers on your ticket. We're talking about customer data that helps improve your service.
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Kirill Tšernov · September 12, 2020 The World’s Most Famous and Longest Queues
The history of the world has known many long queues, but only few get the unfortunate honor to be called The Longest Queues Ever. And here they are...
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Kirill Tšernov · September 5, 2020 The Problem With Wait Times at Government Offices
Public service has become synonymous with long waiting. That's why citizen satisfaction with government services is so low, but fixing it is not that hard.
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Kirill Tšernov · August 28, 2020 How Electronic Queuing Systems Improve Operational Efficiency
How important can an electronic queue management system be to your operational efficiency? Managing customer expectations starts with managing crowds.
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Kirill Tšernov · July 31, 2020 How Social Distancing Can Work in Schools, Colleges and Universities
As schools, colleges and universities plan to reopen, the question is how to provide safety to students. Digital queue management is the answer.
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Kirill Tšernov · July 23, 2020 Social Distancing After COVID-19: Learning From Pandemic
What happens to social distancing after pandemic? Customers are accustomed to increased safety and judge businesses based on whether they provide it.
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