Kirill Tšernov · September 5, 2020 The Problem With Wait Times at Government Offices
Public service has become synonymous with long waiting. That's why citizen satisfaction with government services is so low, but fixing it is not that hard.
Read more
Kirill Tšernov · August 28, 2020 How Electronic Queuing Systems Improve Operational Efficiency
How important can an electronic queue management system be to your operational efficiency? Managing customer expectations starts with managing crowds.
Read more
Kirill Tšernov · July 31, 2020 How Social Distancing Can Work in Schools, Colleges and Universities
As schools, colleges and universities plan to reopen, the question is how to provide safety to students. Digital queue management is the answer.
Read more
Kirill Tšernov · July 23, 2020 Social Distancing After COVID-19: Learning From Pandemic
What happens to social distancing after pandemic? Customers are accustomed to increased safety and judge businesses based on whether they provide it.
Read more
Kirill Tšernov · June 29, 2020 Customer Service in a Post-Covid World
What is customer service going to look like after COVID-19? The coronavirus pandemic has changed the way businesses interact with customers.
Read more
Kirill Tšernov · May 14, 2020 How to Improve Customer Communication With SMS Text Messaging
R U GR8 @ TXT SPEAK? Maybe you should be, seeing how SMS is emerging as the best communication channel for customer satisfaction and retention.
Read more