Ester Brierley · March 4, 2019 Deliver Wow Customer Service: 5 Ways to Improve Waiting Experience
It's the experience economy, and your customers want you to "wow" them. Even waiting experience is greatly improved through wow customer service.
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Kirill Tšernov · February 15, 2019 7 Japanese Words That Teach Great Customer Service
What do we know about Japan? Anime, sushi, samurai, Kurosawa, and... customer service! Learn these 7 Japanese words to master their customer service craft.
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Kirill Tšernov · February 13, 2019 Dear Customer Service People: A Love Letter From Qminder
It's Valentine's Day! As lovers around the world exchange gifts and love letters, we sing serenades to people who most deserve it — customer service staff.
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Kirill Tšernov · February 12, 2019 Helping Customers Help Themselves: The Benefits of Self-Service
Despite how popular self-service is with customers, companies are hesitant about implementing it. If only they knew the many benefits of self-service...
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Kirill Tšernov · February 5, 2019 11 Queue Strategy Tips, Explained in Fewer Than 140 Characters
Of what use are the tips that are so long, you can't even memorize them? Here are 11 queue strategy tips that can fit in a single Twitter post.
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Jomel Alos · December 12, 2018 Millennials vs Gen Z: How Their Customer Care Preferences Compare
Does generational gap exist when it comes to customer and marketing? Let's see how the purchasing preferences of Millennials and Generation Z compare.
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