Kirill Tšernov · February 13, 2019 Dear Customer Service People: A Love Letter From Qminder
It's Valentine's Day! As lovers around the world exchange gifts and love letters, we sing serenades to people who most deserve it — customer service staff.
Read more
Kirill Tšernov · February 12, 2019 Helping Customers Help Themselves: The Benefits of Self-Service
Despite how popular self-service is with customers, companies are hesitant about implementing it. If only they knew the many benefits of self-service...
Read more
Kirill Tšernov · February 5, 2019 11 Queue Strategy Tips, Explained in Fewer Than 140 Characters
Of what use are the tips that are so long, you can't even memorize them? Here are 11 queue strategy tips that can fit in a single Twitter post.
Read more
Jomel Alos · December 12, 2018 Millennials vs Gen Z: How Their Customer Care Preferences Compare
Does generational gap exist when it comes to customer and marketing? Let's see how the purchasing preferences of Millennials and Generation Z compare.
Read more
Kirill Tšernov · December 5, 2018 It’s a Christmas Miracle: Improving Santa Queues
Santa Claus can fly over the entire world in a single night, but can he handle queues? Find out how to improve the queue experience for mall Santa visitors.
Read more
Kirill Tšernov · November 23, 2018 The Periodic Table of Customer Service Elements
Customer relationship, like all relationships, is built on chemistry. In today's class, we are looking at the periodic table of customer service elements.
Read more