Kirill Tšernov · November 21, 2018 6 Customer Experience Trends in Healthcare
Patient experience becomes more and more important. To help serve patients better, take a look at six main customer experience trends in healthcare.
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Kirill Tšernov · November 20, 2018 Nurturing Workplace Happiness in Customer Service [Part 2]
What can a manager do to help employees achieve workplace happiness? Find out in the second part of our guide to employee satisfaction.
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Kirill Tšernov · November 15, 2018 Building Workplace Happiness in Customer Service [Part 1]
How does workplace happiness affect employees working in customer service? We are joined by a workplace happiness advocate to answer this question.
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Kirill Tšernov · November 1, 2018 Beacon OHSS: A New Approach to Customer Service
What is rockstar customer service and how to achieve it? Take a master class from Beacon OHSS to learn how to treat your visitors the right way.
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Kirill Tšernov · October 30, 2018 How to Prepare Your Store for Halloween
Halloween is coming! As you prepare to have good time with your friends, you also need to prepare your store, offline and online, for spooky season.
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Kirill Tšernov · October 25, 2018 How to Optimize Patient Flow in Healthcare
Patient flow, though a small part of healthcare, is the biggest factor affecting patient satisfaction. Hospitals need to start optimizing their flow ASAP.
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