Kirill Tšernov · October 19, 2018 Why Take-a-Number Systems Suck: A Comprehensive Analysis
Many companies ask us, What are the cons of take-a-number machines? The correct question is, What are the advantages? Truth is, there are none.
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Giorgi Lobzhanidze · October 18, 2018 Inside the Mind of Generation X: Millennial Spending Habits
What makes Millennials tick and stand apart as customers? Time to unravel the mystery that is the mind and spending habits of the Generation X.
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Giorgi Lobzhanidze · October 16, 2018 Customer Experience Vs. Product: What’s More Important?
Customer experience versus product: what should you invest in to get the most bang for your buck? CX is increasingly more relevant to business success.
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Giorgi Lobzhanidze · October 12, 2018 Customer Experience Is the New Marketing
Is customer experience the new marketing? Spoiler: It is. The question is, how to properly harness all the benefits from investing in customer experience.
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Scott Matthews · October 10, 2018 Stress Management Tips for Customer Service Pros
Stress always goes hand in hand with customer service. To help you keep a cool head when talking to customers, follow these stress management tips.
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Kirill Tšernov · October 4, 2018 iShop Guatemala: How to Reduce Wait Times by Half
iShop is the leading Apple Premium reseller in the Republic of Guatemala. The secret to their success? Simple, they care about customer experience.
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