Scott Matthews · October 10, 2018 Stress Management Tips for Customer Service Pros
Stress always goes hand in hand with customer service. To help you keep a cool head when talking to customers, follow these stress management tips.
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Kirill Tšernov · October 4, 2018 iShop Guatemala: How to Reduce Wait Times by Half
iShop is the leading Apple Premium reseller in the Republic of Guatemala. The secret to their success? Simple, they care about customer experience.
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Kirill Tšernov · October 2, 2018 Survey Results: Stories From Customer Service People
You spoke, and we listened! The results of our very first customer service survey are in. Want to find out all the secrets of CS experts? Take a peek.
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Giorgi Lobzhanidze · October 1, 2018 A Gentleman’s Guide to Queuing Etiquette
Queues are already stressful, so why needlessly escalate the tension? Learn proper queuing manners, with A Gentleman's Guide to Queuing Etiquette.
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Giorgi Lobzhanidze · September 20, 2018 How Nike Can Help Brick-and-Mortar Survive the E-commerce Wave
Nike's famous slogan is the kind of advice that can be applied to almost any situation. Even when improving the customer service, you've got to Just Do It!
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Kirill Tšernov · September 18, 2018 Leveling Up the Medical Staff Experience
Healthcare puts a huge emphasis on patient experience, but what about medical staff experience? Newsflash: doctors and nurses matter as much as patients.
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