Kirill Tšernov · August 27, 2018 What Patient Experience Can Learn From Customer Experience
What is patient experience and is it related to customer experience? It seems that healthcare could learn something from retail, despite their difference.
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Giorgi Lobzhanidze · August 24, 2018 The CEO Guide to Customer Experience
Customer experience is not just some extra value you give to customers; it's a philosophy you need to adopt. Even as a CEO, you need to understand CX.
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Kirill Tšernov · August 23, 2018 Montgomery Water Works Visitor Management
Everyone can benefit from implementing great customer service, even a water services company. Montgomery Water Works is a testament to that.
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Giorgi Lobzhanidze · August 15, 2018 Solving Customer Wait Times
Nobody likes waiting, so why force your customers to waste their precious time? There are 4 easy ways to make them forget about how long they're waiting.
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Kirill Tšernov · August 13, 2018 Customer Service Is a Mindset, Not a Department
Is customer service the responsibility of just one department, or is it a form of a mindset that you need to adopt? Spoiler: it's the latter.
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Giorgi Lobzhanidze · August 8, 2018 Happy Employees Make Happy Customers
Every business owner wants to make customers happy, but aren't you forgetting about someone? Employees need some love too if you want to achieve success.
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