Kirill Tšernov · August 13, 2018 Customer Service Is a Mindset, Not a Department
Is customer service the responsibility of just one department, or is it a form of a mindset that you need to adopt? Spoiler: it's the latter.
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Giorgi Lobzhanidze · August 8, 2018 Happy Employees Make Happy Customers
Every business owner wants to make customers happy, but aren't you forgetting about someone? Employees need some love too if you want to achieve success.
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Giorgi Lobzhanidze · August 6, 2018 Improving Experience Through Data, the Tesla Way
How does Tesla, a car company, manages to excel at customer experience same way as Apple? The two-word answer to that is, data analysis.
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Giorgi Lobzhanidze · August 1, 2018 Your Guide To Service Design
Whether you are creating a new service or enhancing an old one, understanding every part of your customer's interaction with your business is important. If you are uncertain how to do it, service design is exactly what you need!
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Giorgi Lobzhanidze · July 26, 2018 4 Essential Lessons For Retail Sector From This Non-Profit Organization
Solely providing great service is not enough anymore. Clients are looking for extra value when shopping with retailers and StreetCred happens to have some essential lessons for providing this value.
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Giorgi Lobzhanidze · July 25, 2018 25 Most Important Customer Experience Statistics
Numbers may not tell the entire story, but to understand the importance of customer experience, you need to know these customer experience statistics.
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