Giorgi Lobzhanidze · July 17, 2018 007 James Bond Skills of a Great Customer Service Agent
Who didn't dream of becoming a super agent like James Bond? While secret service is not for everyone, its lessons can be applied to customer service.
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Giorgi Lobzhanidze · July 13, 2018 7 Easy Tips to Make Customers Fall in Love With Waiting Rooms
What makes for a good waiting room? Should it consist of a chair and a clock on the wall, or are there more aspects to delighting your waiting customers?
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Giorgi Lobzhanidze · July 12, 2018 Travelwise Visitor Management Solution
Travelwise found a way to not only efficiently manage their expo visitors but also provide incredible customer service experiences.
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Giorgi Lobzhanidze · July 10, 2018 Customer Service – To Automate, or Not to Automate, That Is the Question
Automated customer service offers a lot of perks, but is it really the best choice? Find out the downs and ups of both automated and non-automated service.
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Kirill Tšernov · July 6, 2018 The Key to Succeeding Like an Apple Store
You're only as good as your teacher, so who better to learn retail success from than Apple? It's not about product anymore, it's about customer experience.
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Giorgi Lobzhanidze · July 5, 2018 What Customer Journey Mapping Is and How to Create it
A customer experience specialist needs to be somewhat of a cartographer. To truly help your customers, you need to create a customer journey map.
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