Kirill Tšernov · July 6, 2018 The Key to Succeeding Like an Apple Store
You're only as good as your teacher, so who better to learn retail success from than Apple? It's not about product anymore, it's about customer experience.
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Giorgi Lobzhanidze · July 5, 2018 What Customer Journey Mapping Is and How to Create it
A customer experience specialist needs to be somewhat of a cartographer. To truly help your customers, you need to create a customer journey map.
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Kirill Tšernov · July 2, 2018 City of Manhattan Beach Visitor Management
The city of Manhattan Beach is a close-knit community that has prospered thanks in no small part to their understanding of what makes experiences great.
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Kirill Tšernov · June 29, 2018 GDT Visitor Management at Cisco Live
GDT is an IT solutions provider that specializes in delivering excellent visitor management and visitor experiences powered by advanced technologies.
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Giorgi Lobzhanidze · June 29, 2018 Mastering Customer Loyalty in the Digital Era
77% of consumers withdraw their loyalty at a quicker rate than 3 years ago. If you don't want this to happen to you, you need to embrace customer loyalty.
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Kirill Tšernov · June 27, 2018 Winning Over Angry Customers With Customer Service
As Master Yoda taught, "Anger leads to hate. Hate leads to suffering". Customer anger is the clearest sign that something is wrong with your service.
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