Giorgi Lobzhanidze · June 26, 2018 Customer Satisfaction – Make Your Customer Addicted to Your Business
Of all the songs your customer could be singing, "I Can't Get No Satisfaction" shouldn't be one of them — customer satisfaction is key to customer success.
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Kirill Tšernov · June 22, 2018 Creating a Customer Empathy Map
Understanding your customers is a long, exhausting journey. And just like any other journey, you can't take this one without a map — a customer empathy map.
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Giorgi Lobzhanidze · June 21, 2018 8 Customer Service Lessons You Need to Learn
There's no shortcut to implementing great customer service, but there are shortcuts to learning about. Take a look at 8 important customer service lessons.
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Kirill Tšernov · June 19, 2018 The Art of Comparing Business Locations
Is comparing business locations like comparing apples to oranges? There's a point to looking closely at your locations, to see what's been working and why.
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Giorgi Lobzhanidze · June 18, 2018 Personalized Customer Experience in Retail
Nobody enjoys cold, impersonal customer service. In the age of individuality and diversity, personalization is a key aspect of good customer experience.
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Giorgi Lobzhanidze · June 14, 2018 How Technology Enhances Employee Experience
You can't level up your customer service without experience — employee experience, that is. Thankfully, technology can help you enhance their satisfaction.
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