Giorgi Lobzhanidze · June 18, 2018 Personalized Customer Experience in Retail
Nobody enjoys cold, impersonal customer service. In the age of individuality and diversity, personalization is a key aspect of good customer experience.
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Giorgi Lobzhanidze · June 14, 2018 How Technology Enhances Employee Experience
You can't level up your customer service without experience — employee experience, that is. Thankfully, technology can help you enhance their satisfaction.
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Kirill Tšernov · June 7, 2018 Self-Service as the Future of Customer Service
If you want to do something right, you have to do it yourself — that's the idea behind self-service, an increasingly important part of customer service.
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Kirill Tšernov · May 30, 2018 5 Customer Experience Mistakes to Avoid
Understanding what your customer want is not only about what to do, but also what not to do. Here are top 5 customer experience mistakes you ought to avoid.
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Kirill Tšernov · May 25, 2018 What is the Customer Experience Pyramid?
93% of customer experience initiatives are bound to fail. To help you understand why this happens, take a look at the customer experience pyramid.
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Kirill Tšernov · May 22, 2018 Customer Service Lessons From the Airline Industry
If you want to improve customer experience, you look everywhere for inspiration. Even airlines can teach you a thing or two about customer service.
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