Kirill Tšernov · June 7, 2018 Self-Service as the Future of Customer Service
If you want to do something right, you have to do it yourself — that's the idea behind self-service, an increasingly important part of customer service.
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Kirill Tšernov · May 30, 2018 5 Customer Experience Mistakes to Avoid
Understanding what your customer want is not only about what to do, but also what not to do. Here are top 5 customer experience mistakes you ought to avoid.
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Kirill Tšernov · May 25, 2018 What is the Customer Experience Pyramid?
93% of customer experience initiatives are bound to fail. To help you understand why this happens, take a look at the customer experience pyramid.
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Kirill Tšernov · May 24, 2018 Start Being Loyal to Your Customers
Are your customers loyal to you? Wrong question. The thing you should ask yourself instead is, "Is my business staying loyal to my customers?"
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Kirill Tšernov · May 22, 2018 Customer Service Lessons From the Airline Industry
If you want to improve customer experience, you look everywhere for inspiration. Even airlines can teach you a thing or two about customer service.
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Kirill Tšernov · May 18, 2018 4 Knows of Tailored Customer Service
A service tailored to your customers: sounds great, but there are things to know if you want to provide it. In fact, here are 4 knows of personal service.
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