Kirill Tšernov · May 18, 2018 4 Knows of Tailored Customer Service
A service tailored to your customers: sounds great, but there are things to know if you want to provide it. In fact, here are 4 knows of personal service.
Read more
Kirill Tšernov · May 17, 2018 Oakland Airport Employee Management
Oakland Airport is a leading example of how companies can take up innovations to make the life of their employees better.
Read more
Kirill Tšernov · May 11, 2018 8 Powerful Ways to Empower Your Employees
Power to the people! Want your business to grow and flourish? Then invest in employee empowerment. After all, you and your employees are one team.
Read more
Kirill Tšernov · May 10, 2018 How to Win Back the Hearts of Customers
Is there a rewind button when it comes to customer service? Can you really win back your lost customers? You might, if you follow these guidelines.
Read more
Kirill Tšernov · May 4, 2018 Customer Service Strategy, as Taught by Star Wars
Star Wars and customer service. Could these two things be farther from each other? Turns out, there are many good customer service advices in these movies.
Read more
Lucy Benton · May 3, 2018 How to Ask Questions to Get Customer Feedback
Getting customer feedback is not only about questions, but asking the right questions at the right time. Want valuable feedback? Follow these guidelines.
Read more