Gloria Kopp · March 26, 2018 7 Ways to Make Customers Happy With Your Writing Skills
Is writing important to customer service? If you don't want to scare potential customers away, you need to learn this 7 valuable writing skills.
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Kirill Tšernov · March 23, 2018 Ola Visitor Management System
Ola, one of the largest ride-sharing companies, proves that customer service matters. With Qminder's help, they hope to improve their service even further.
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Kirill Tšernov · March 22, 2018 How to Show Empathy to Customers
Can empathy be taught? Only if you're willing to put yourself in your customer's shoes. Empathy begins with understanding another person's perspective.
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Kirill Tšernov · March 20, 2018 A Beginner’s Guide to Employee Experience
It's not just your customers who want greater experience. Your staff needs one, too. This guide will give insights into improving employee experience.
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Kirill Tšernov · March 16, 2018 Numbers Do Lie, or a Story of the Most Patient Visitor Ever
Patience is a virtue, or so we're told. How much of a virtue is it when you're made to sit for 5 hours? This is a story about the most patient visitor ever.
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Kirill Tšernov · March 13, 2018 How to Train Your Employees in Customer Service
"Customer service is important" is not something that needs to be explained. What needs to be done, however, is training your employees in customer service.
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