Kirill Tšernov · March 22, 2018 How to Show Empathy to Customers
Can empathy be taught? Only if you're willing to put yourself in your customer's shoes. Empathy begins with understanding another person's perspective.
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Kirill Tšernov · March 20, 2018 A Beginner’s Guide to Employee Experience
It's not just your customers who want greater experience. Your staff needs one, too. This guide will give insights into improving employee experience.
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Kirill Tšernov · March 16, 2018 Numbers Do Lie, or a Story of the Most Patient Visitor Ever
Patience is a virtue, or so we're told. How much of a virtue is it when you're made to sit for 5 hours? This is a story about the most patient visitor ever.
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Kirill Tšernov · March 13, 2018 How to Train Your Employees in Customer Service
"Customer service is important" is not something that needs to be explained. What needs to be done, however, is training your employees in customer service.
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Kirill Tšernov · March 9, 2018 The Benefits of Service Intelligence for Your Business
It's all about data nowadays. Even when improving customer service, you should be constantly checking data — which you can, thanks to Service Intelligence.
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Kirill Tšernov · March 8, 2018 Westchester Community College Student Management
Despite being the county's largest university, Westchester Community College found a way to effortlessly manage 24,000 students. Why not learn from them?
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