Kirill Tšernov · December 21, 2017 Excellent Tasting Experience From Plate by Plate
Plate by Plate, an annual tasting event, not only promotes often-neglected voices of its local community but also offers exceptional visitor experience.
Read more
Kirill Tšernov · December 15, 2017 How Analytics Improves Customer Experience
Once you get customer data, what do you do with it? Can it really help you improve customer experience and bring your customer service to a new high?
Read more
Kirill Tšernov · December 11, 2017 12 Dos and Don’ts of Effective Queuing
Queuing would be so much easier if there was a list of rules on what (not) to do. Oh wait, there it is — our manual for effective customer queuing.
Read more
Kirill Tšernov · December 8, 2017 Can a Queue System Improve Customer Experience?
For all the talk about the uses of queue management system... Can it help you improve customer experience? Find out in our article! (But the answer is yes.)
Read more
Kirill Tšernov · December 5, 2017 3 Things to Keep in Mind When Building a CX Strategy
If you don't want your customer experience efforts to go in vain, you need to build a solid CX strategy. Here are 3 things you should keep in mind!
Read more
Kirill Tšernov · December 1, 2017 Disney and the Art of Queuing
As an entertainment empire, Disney knows a thing or two on how to keep customers happy and engaged despite long wait times. Take a cue from the Big Mouse.
Read more