Kirill Tšernov · January 5, 2018 Why Great Customer Service Begins With a Smile
There's no better way to know that your customer service is working than see your customer smile. But should you too turn your frown upside down?
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Kirill Tšernov · January 4, 2018 5 Easy Steps to Better Waiting Line Experience
Every customer wants to have a better waiting line experience. But what steps you need to take to provide them with this experience? Tune in to find out.
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Kirill Tšernov · January 2, 2018 2018 Retail Holiday Calendar
The holidays are a time of high customer volumes and even higher expectations. Prepare your business for any holiday thanks to a retail calendar 2018.
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Kirill Tšernov · December 22, 2017 Long Waiting Times Cost You Sales
Long waiting times and their effect on sales: why customers' boredom equals less profit for your business, and how to improve your failing queuing strategy.
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Kirill Tšernov · December 21, 2017 Excellent Tasting Experience From Plate by Plate
Plate by Plate, an annual tasting event, not only promotes often-neglected voices of its local community but also offers exceptional visitor experience.
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Kirill Tšernov · December 15, 2017 How Analytics Improves Customer Experience
Once you get customer data, what do you do with it? Can it really help you improve customer experience and bring your customer service to a new high?
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