Kirill Tšernov · November 24, 2017 How to Make Customer Service Personal
Each customer is an individual, with their own preferences. How do you adapt your services to their needs and make their customer experiences feel personal?
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Kirill Tšernov · November 22, 2017 Santa Photography Virtual Queue System
Santa photography is made easier with the Qminder queue management, and improves the waiting experience for all visitors wanting to take a photo with Santa Claus.
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Kirill Tšernov · November 20, 2017 How to Manage Heavy Footfall
Wanting as many customers as possible to visit your store is a monkey's paw wish. You can't handle heavy foot traffic — unless you follow these steps.
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Kirill Tšernov · November 17, 2017 Improving Business With Service Intelligence
As important as customer service is, can you measure it? Is there a way to analyze your service efforts? Actually, there is — and it's Service Intelligence.
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Kirill Tšernov · November 13, 2017 4 Signs Your Queue Strategy Is Working
How can you tell whether your queue strategy is working? There are at least 4 clear signs you should look out for, which show you're on the right track.
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Kirill Tšernov · November 10, 2017 4 Reasons Your Customer Service Strategy Isn’t Working
Have your customer service efforts been tanking lately? Identify one of 4 reasons why your customer service strategy isn't working anymore.
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