Kirill Tšernov · June 6, 2022 The Effect of No-Show Appointments on Patients and Hospitals
This is an in-depth article about the effects of no-shows on healthcare. Learn how missed appointments cost hospitals 150 billion dollars a year and how to reduce the no-show rates.
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Kirill Tšernov · March 7, 2022 4 Levels of Customer Loyalty: How to Keep Your Clients
This is a guide to customer loyalty. Find out the four stages of customer loyalty and learn the steps you need to take to improve customer satisfaction.
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Kirill Tšernov · March 4, 2022 The Language of Queuing: Correct Etymology, Definition, and Uses
Is is "queue" or is it "que"? Is it "in line" or is it "on line"? Find out the correct etymology, usage and definition of queuing terms.
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Kirill Tšernov · February 25, 2022 What Is a Queuing System? Definition, Examples, and Benefits
What is a queuing system and does your business need one? This is a guide to virtual queuing systems that provides examples of queue systems.
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Kirill Tšernov · February 23, 2022 7 Common Customer Service Phrases to Avoid
This is a list of 7 customer service phrases to avoid when talking to customers. Learn which customer service phrases you should never say.
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Kirill Tšernov · February 22, 2022 Introducing Qminder’s New and Improved Service View
We've updated Qminder's Service New and introduced exciting new features. Learn about the upcoming changes and the process behind their design.
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