Maris Kund · July 22, 2024 How to migrate to Qminder from Qless
Qminder is the best alternative to Qless! Check our guide on how to migrate your Qless queuing system to Qminder. Set it up in minutes.
Read more
Maris Kund · July 2, 2024 Top 5 Qless Alternatives for a Queuing System
Check the latest list of best Qless alternatives for digital queuing systems and appointment scheduling software.
Read more
Maris Kund · February 6, 2024 15 Best Queue Management Systems & Software [2024 edition]
This is a list of top 15 queue management system for a quick overview of features like virtual queuing, visitor check-in kiosk, business analytics, pricing details, and more.
Read more
Kirill Tšernov · February 5, 2024 The Best Alternative Solutions for a Take-a-Number System
A look at a take-a-number queue system — how it works and why it's outdated. Treat your customers as they deserve by switching away from ticket machines.
Read more
Maris Kund · February 2, 2024 32 Best Virtual Queue Systems – Free & Paid [2024 Edition]
See the best free and paid virtual queuing systems including queue management features such as remote check-in, notifications, and more.
Read more
Maris Kund · January 25, 2024 Top 5 Qudini Alternatives for a Queuing System
Check the latest list of best Qudini and Veriny alternatives for walk-in visitor queue management systems and appointment booking.
Read more
Maris Kund · January 15, 2024 How to Boost Patient Experience - 7 Essential Software Solutions
The secret to fast growth in healthcare is to provide a great patient experience. Check how systems like Electronic health records and patient check-in and queuing system can help you increase patient satisfaction.
Read more
Maris Kund · January 14, 2024 25+ Best Patient Queuing Software
Check our list of best patient queuing and patient check-in systems to shorten patient wait times. Collect data about your hospital waiting room, and patient check-in services and improve patient satisfaction.
Read more
Kirill Tšernov · January 7, 2024 What is Queue Management? The Definitive Guide to Queuing Systems [2023 edition]
This is the ultimate guide to queue management and queuing systems. Learn more about queue management and the benefits of a queue management system.
Read more
Kirill Tšernov · December 3, 2023 4 Ideas to Reduce Customer Service Wait Times
The key to reducing wait time and making queues shorter is to make them enjoyable. Here are 4 simple ways to solve queuing problems.
Read more
Hyun Lee · November 8, 2023 How to set up Qminder at your location?
How to set up Qminder to deliver the best customer experience. Find out how to manage the waiting line and make happy customers, step by step.
Read more
Maris Kund · May 29, 2023 4 Strategies to Reduce the Turnover Rate Among Medical Receptionists
Understand the cause of high turnover in healthcare and apply these strategies to improve staff satisfaction at your medical front desk for medical receptionists.
Read more
Kirill Tšernov · May 26, 2023 5 Reasons Why Hospital Queues Are So Long
Ever wondered why it takes you a lot of time to receive treatment in a hospital? Here are 5 reasons why hospital queues are so long and how to fix them.
Read more
Kirill Tšernov · April 1, 2023 The Importance of Greeting Your Patients
First impressions matter. All it takes to improve hospital experience is to treat your patients with respect, by greeting them using their first name.
Read more
Kirill Tšernov · March 16, 2023 8 Queue Management System Features Your Business Needs
What separates a good queuing system from a great one? Let's take a look at the list of 8 most important queue management system features.
Read more
Gustav Kotkas · March 15, 2023 A Guide to Implementing Queue Management Systems
Learn how to implement the different types of queuing systems such as virtual queuing, take a number machine, and self-check-in kiosks. Check the queuing systems’ pricing and hardware requirements before you decide.
Read more
Hyun Lee · March 1, 2023 Why Are Hospital Wait Times So Long?
Why are hospital wait times so long? It's ruining the patient experience. Find out how hospitals can reduce their wait times with a simple queuing system.
Read more
Giorgi Lobzhanidze · February 16, 2023 The Ultimate Waiting Room Checklist: 65+ Ways to Enhance Your Space [PDF]
Download Qminder's ultimate checklist for 65+ tips and best practices on how to improve the waiting room experience in 2023.
Read more
Maris Kund · February 16, 2023 16 Tips for Choosing a Queuing System for Multiple Locations
Are you planning to roll out a queue management system in multiple locations? If yes, keep reading the 16 tips for adopting an enterprise-level waitlist app.
Read more
Kirill Tšernov · February 12, 2023 How to Improve Patient Satisfaction in Hospitals
This is a guide to improving patient satisfaction in hospitals and clinics? Learn why patient satisfaction is important and how to achieve it.
Read more
Maris Kund · February 6, 2023 How to Choose a Queue Management System?
How to decide which is the best queue management system? Read now and learn about what features do you need in a queuing software to decrease wait time, shorten queues and improve customer satisfaction.
Read more
Kirill Tšernov · January 31, 2023 The Effects of Waiting in Healthcare
Waiting seems a natural part of visiting a hospital, but what are the negative consequences of it? One thing for sure, hospitals need to fix this ASAP.
Read more
Kirill Tšernov · January 15, 2023 The Cheat-Sheet to Choose the Right Queue Management System
The most comprehensive guide to choosing your queuing software in 2023. Easily decide which queuing system is the right fit for your business.
Read more
Hyun Lee · December 29, 2022 How to Reduce Hospital Wait Times
Long patient wait times are a big problem in healthcare. Is there a solution? Find out how queue management systems can save you and your patients time.
Read more
Kirill Tšernov · November 7, 2022 Your Ultimate Guide to Black Friday 2022
Black Friday in 2022 will be a different one, thanks to COVID-19. To ensure your customers' and staff's safety, implement virtual queuing software.
Read more
Maris Kund · August 26, 2022 How Cannabis Retail Benefits From Queue Management
The cannabis industry is a new cool kid on the block. The only thing that would let cannabis retail grow even faster is queue management.
Read more
Kirill Tšernov · June 6, 2022 The Effect of No-Show Appointments on Patients and Hospitals
This is an in-depth article about the effects of no-shows on healthcare. Learn how missed appointments cost hospitals 150 billion dollars a year and how to reduce the no-show rates.
Read more
Kirill Tšernov · March 4, 2022 The Language of Queuing: Correct Etymology, Definition, and Uses
Is is "queue" or is it "que"? Is it "in line" or is it "on line"? Find out the correct etymology, usage and definition of queuing terms.
Read more
Kirill Tšernov · February 25, 2022 What Is a Queuing System? Definition, Examples, and Benefits
What is a queuing system and does your business need one? This is a guide to virtual queuing systems that provides examples of queue systems.
Read more
Kirill Tšernov · February 22, 2022 Introducing Qminder’s New and Improved Service View
We've updated Qminder's Service New and introduced exciting new features. Learn about the upcoming changes and the process behind their design.
Read more
Kirill Tšernov · February 21, 2022 The Beginner’s Guide to Queuing theory
This is a beginner's guide to queuing theory. Find out the definition of queuing theory, its history, benefits and real-life applications.
Read more
Kirill Tšernov · February 11, 2022 11 Ways to Make Customers Fall in Love With Your Brand
How do you make customers fall in love with your business brand? This guide will help you increase customer engagement and loaylty.
Read more
Kirill Tšernov · February 8, 2022 How to Configure Data Retention/Deletion in Qminder
This is a guide on data retention and deletion in Qminder. Learn how to configure your data retention policy and data erasure procedures.
Read more
Kirill Tšernov · January 26, 2022 Back in the USSR: The Art of Soviet Queues
You think you have it bad with long queues? Let's go a few decades back, to the Soviet Union bread lines. Today's essay is "Customer service in the USSR".
Read more
Kirill Tšernov · January 21, 2022 Free Sign-Up & Sign-In Sheet Templates [PDF]
Download free, printable sign-in sheet and sign-up templates. Get medical, visitor, event and student sign-up sheets in PDF.
Read more
Kirill Tšernov · December 13, 2021 Make Your Event Successful With a Queue Management System
An event queue management system helps organize public events and manage in-person attendees. Coordinate a successful event with a virtual queuing system.
Read more
Kirill Tšernov · November 19, 2021 Qminder Introduces Total Time for the Service View
Qminder introduces Total Time — a brand new time indicator that helps prioritize customer for the ultimate fair queuing experience.
Read more
Kirill Tšernov · November 11, 2021 Improving Service Intelligence With Qminder’s Latest Update
Qminder brings you new and improved service intelligence with our latest batch of product updates.
Read more
Kirill Tšernov · September 21, 2021 Happy Birthday! Qminder Turns 10 Years Old
Qminder turns 10 years old! Join us 'round the bonfire as we share the stories of how Qminder came to be.
Read more
Kirill Tšernov · August 17, 2021 Improving Performance Tracking With Our Latest Update
The latest Qminder update brings you the improved Team Performance page, to help you assess team's effectiveness and guide your decisions.
Read more
Kirill Tšernov · July 25, 2021 Staffing & Scheduling With a Queue Management System
Make better staffing and scheduling decisions with a smart queue management system.
Read more
Kirill Tšernov · June 10, 2021 New Whitepaper: Ridesharing and Queue Management [PDF]
Learn how queue management helps ride-hailing companies deliver a better experience to their drivers and managers and optimize operational costs.
Read more
Kirill Tšernov · May 30, 2021 Student Enrollment With Virtual Queuing
Student enrollment is the source of a lot of frustration for both students and administrators. Here's how high education can fix its queue problems.
Read more
Kirill Tšernov · May 17, 2021 Digitizing Queue Token Dispensers
Queue token dispensers are one of the best tools to manage customer crowds, but there is a way to make them even better — by going digital.
Read more
Kirill Tšernov · April 29, 2021 Waitlist Monitor: Your Customers on Display
Waitlist monitors are tools that greatly enhance customer experience, by keeping them informed, occupied and at ease.
Read more
Kirill Tšernov · April 28, 2021 Why Your Pet Care Business Needs a Queue Management System
Animals wish for more pleasant waiting experiences, too. Learn how to leverage a queue management system in your pet care business.
Read more
Kirill Tšernov · April 20, 2021 Redefining Customer Experience in Post-Lockdown Era
Post-lockdown customer experience is a different beast. Learn the best strategies for improving CX and customer service in the post-coronavirus world.
Read more
Hyun Lee · March 30, 2021 Customer Service Excellence: Personalized Service is Key to Growth
The importance of personalized customer service is hard to overstate. It impact customer retention, reviews, brand image — and ultimately, your success.
Read more
Kirill Tšernov · March 19, 2021 How a Queue Management System Benefits Every Industry
The benefits of a queue management system are plenty, but not universal. Different industries and businesses benefit differently from a queue solution.
Read more
Kirill Tšernov · March 16, 2021 Queue Management in Test Labs: Making Clinic Visits Safe
As test labs and clinics buckle under the pressure, it's time they adopted a queue management system to help them maintain capacity and keeps patients safe.
Read more
Kirill Tšernov · February 18, 2021 60+ Queue Management Facts and Statistics You Should Know in 2021
The most relevant queue management statistics and facts 2021. A regularly updated list of facts and numbers on queuing and customer experience.
Read more
Kirill Tšernov · February 8, 2021 Why Are Hospital Wait Times in Canada So Long?
Despite the high overall quality of healthcare, Canada ranks below average for hospital wait times. Why is this a problem and how can we solve it?
Read more
Kirill Tšernov · January 28, 2021 Understanding FIFO: First-In, First-Out in Queue Management
First-in, first-out (also known as first-come, first-served) is a queuing principle we experience daily but rarely talk about. So let's discuss FIFO.
Read more
Kirill Tšernov · January 21, 2021 Single-Line Queues Vs Multiple-Line Queues: Which One Is Better?
Single-line queues vs multiple-line queues: which is better for managing customers? Let's talk about the pros and cons of single and multi-line queues.
Read more
Kirill Tšernov · January 13, 2021 How Your Queuing Strategy Affects Your Bottom Line
Manage long lines and turn bad customer experiences around. Use queue strategies to turn the line into an opportunity to serve your customers better.
Read more
Kirill Tšernov · December 8, 2020 6 Queue Management Myths, Debunked
There are a lot of myths and misconceptions surrounding queues and queue management. Let's debunk the most widespread myths and uncover the truth.
Read more
Kirill Tšernov · November 30, 2020 Building Great Queue Management: A Step-by-Step Guide for Any Business
Queue management is something that a lot of companies do, but few excel at. Join the ranks of the latter with our step-by-step guide to great queuing.
Read more
Kirill Tšernov · November 24, 2020 Patient Journey Mapping: Making Healthcare Experience Better for All
Patient journey mapping is a way of visualizing the service experiences of patients over time. Here's why hospitals and clinics should use it.
Read more
Kirill Tšernov · October 26, 2020 Speed Matters: 10 Tips for Delivering Faster Customer Service
Providing time-sensitive customer service at a faster rate is how you stand apart from competitors. Here are 10 tips on how to deliver faster service.
Read more
Kirill Tšernov · October 13, 2020 Preventing Violence and Abuse of Frontline Workers
COVID-19 pandemic is making things tense, with customers lashing out at people who deserve it the least -- frontline retail and healthcare workers.
Read more
Kirill Tšernov · September 29, 2020 Gathering Customer Data to Improve Service Flow
When it comes to queuing, numbers play a big role. No, not the numbers on your ticket. We're talking about customer data that helps improve your service.
Read more
Kirill Tšernov · September 12, 2020 The World’s Most Famous and Longest Queues
The history of the world has known many long queues, but only few get the unfortunate honor to be called The Longest Queues Ever. And here they are...
Read more
Kirill Tšernov · August 28, 2020 How Electronic Queuing Systems Improve Operational Efficiency
How important can an electronic queue management system be to your operational efficiency? Managing customer expectations starts with managing crowds.
Read more
Kirill Tšernov · July 31, 2020 How Social Distancing Can Work in Schools, Colleges and Universities
As schools, colleges and universities plan to reopen, the question is how to provide safety to students. Digital queue management is the answer.
Read more
Kirill Tšernov · April 23, 2020 Using People-Counting Systems for Social Distancing
Due to the COVID-19 pandemic, businesses have to comply with restricting the number of visitors. See how people counters can aid in social distancing.
Read more
Giorgi Lobzhanidze · April 15, 2020 Safe Workplace Checklist: Prevent the Spread of Coronavirus at Work
It is the duty of business owners to keep both visitors and staff safe amid COVID-19. To help you out, we've come up with the workplace safety checklist.
Read more
Kirill Tšernov · April 9, 2020 Curbside Pickup: A Contactless Solution to Coronavirus Shopping
To ensure the safety of shoppers and employees amid coronavirus, businesses need to implement curbside pickup — a contactless solution to order delivery.
Read more
Kirill Tšernov · April 6, 2020 Reduce Patient Wait Times to Stop COVID-19 Spread
COVID-19 outbreak made it clear: healthcare requires a safe queuing system. Both staff and patients need to feel secure during coronavirus quarantine.
Read more
Kirill Tšernov · March 24, 2020 COVID-19 Safety Guidelines: 7 Tips on Safe Queuing and Workplace Practices
COVID-19 has forced us to adopt remote working practices. What about queuing practices? Let's go over 7 tips to achieve customer and staff safety.
Read more
Kirill Tšernov · March 18, 2020 Tips on Safe Queue Management During Quarantine
In light of the COVID-19 outbreak, here's how you can protect yourself and your visitors by adapting your queue management to the new circumstances.
Read more
Kirill Tšernov · February 10, 2020 How Investing in Self-Service Kiosks Helps Queuing
Want to give your customers the proper queuing experience? Achieve customer excellence through queue management powered by self-service kiosks.
Read more
Kirill Tšernov · January 31, 2020 Qminder Introduces Improved Google Sheets Integration
Qminder's improved Google Sheets integration enhances customer data analytics, giving you tools for more accurate service decisions. See how to upgrade now.
Read more
Kirill Tšernov · January 24, 2020 What Retail Can Learn About Queuing From Video Games
Queues are everywhere around us: work, shops, even entertainment. Let's see what we can learn from how the video game industry handles queuing.
Read more
Kirill Tšernov · January 9, 2020 9 Proven Benefits of Online Queue Management Systems
From reducing wait times to boosting revenues, there are a lot of benefits of using a queue management system. Here are 9 biggest benefits.
Read more
Kirill Tšernov · January 7, 2020 What Is Virtual Queuing? A Guide to Virtual Queues
Virtual queuing systems are an important tool when it comes to managing not only customer crowds but also visitor expectations.
Read more
Kirill Tšernov · November 12, 2019 21 Tips to Get the Most out of Small Business Saturday 2019
Millions of shoppers now turn out for Small Business Saturday each year. 21 practical tips to help make Small Business Saturday 2019 a success for you.
Read more
Kirill Tšernov · October 22, 2019 9 Ways Digital Queue Management Helps Government Offices
We associate public service with long wait times, but it doesn't have to be this way. A digital queue system can set things right for government offices.
Read more
Kirill Tšernov · October 16, 2019 Retail Checklist: Tips for Managing Crowds on Black Friday
Are your ready for shopper crowds on Black Friday? We bring you a retail checklist to make sure Black Friday 2019 will be your most successful day yet.
Read more
Giorgi Lobzhanidze · October 3, 2019 How to Train Service Staff for Peak Hours
Does your staff have everything it needs to provide great service? What about during peak times? Learn what you can do to make your staff's life easier.
Read more
Kirill Tšernov · September 21, 2019 Balancing Automation and the Human Touch in Click & Collect
To automate or not automate? Is it worth it to sacrifice the human touch to maximize the effectiveness of click & collect? Wait for a second opinion.
Read more
Kirill Tšernov · September 6, 2019 Using the Data From People Counters to Boost Service
People counters help measure footfall, i.e. the number of visitors, but they also help you measure the effectiveness of your customer service strategy.
Read more
Kirill Tšernov · August 29, 2019 What Are You Waiting For: The Queuing Theory in Practice
Queues surround us wherever we go and whatever we do. At home, work or in our free time, there's no escape. But are all queues truly made equal?
Read more
Kirill Tšernov · August 19, 2019 The Cost of Queues: How Improper Queue Management Affects Your Bottom Line
Time for some queuing theory: what is the cost of waiting in customer service? You'd be surprised how much revenue you miss out on by not fixing queues.
Read more
Kirill Tšernov · August 13, 2019 Weighing the Options: Can Queue-Jumping Be Fair?
Just imagine: you're standing in line for hours and as your turn is coming, somebody jumps in. Is queue-jumping ever called for? You may be surprised...
Read more
Kirill Tšernov · June 6, 2019 Building the Queue Management Pyramid, From the Top Down
What is the queue management pyramid and how is it connected to customer experience? Find out how you can up your game by implementing a queuing solution.
Read more
Kirill Tšernov · April 3, 2019 Why You Shouldn’t Build Your Own Queuing System
To build or not to build? When it comes to queuing systems, you'd better trust the already-existing products. They're faster, stronger and... cheaper, too.
Read more
Kirill Tšernov · April 1, 2019 Qfinder: A Blast From the Past
Down with the future; past is the new sexy! With our newest product, you can relive what it was like to stand in the world-famous Soviet lines.
Read more
Kirill Tšernov · February 20, 2019 Qminder Ebook Is Here! Digitizing Queue Management in Healthcare
You asked for it, and now it's here — Qminder's book on healthcare queue management, full of tips on patient experience, staff management, and much more!
Read more
Kirill Tšernov · February 5, 2019 11 Queue Strategy Tips, Explained in Fewer Than 140 Characters
Of what use are the tips that are so long, you can't even memorize them? Here are 11 queue strategy tips that can fit in a single Twitter post.
Read more
Kirill Tšernov · October 19, 2018 Why Take-a-Number Systems Suck: A Comprehensive Analysis
Many companies ask us, What are the cons of take-a-number machines? The correct question is, What are the advantages? Truth is, there are none.
Read more
Giorgi Lobzhanidze · October 1, 2018 A Gentleman’s Guide to Queuing Etiquette
Queues are already stressful, so why needlessly escalate the tension? Learn proper queuing manners, with A Gentleman's Guide to Queuing Etiquette.
Read more
Giorgi Lobzhanidze · August 15, 2018 Solving Customer Wait Times
Nobody likes waiting, so why force your customers to waste their precious time? There are 4 easy ways to make them forget about how long they're waiting.
Read more
Kirill Tšernov · March 16, 2018 Numbers Do Lie, or a Story of the Most Patient Visitor Ever
Patience is a virtue, or so we're told. How much of a virtue is it when you're made to sit for 5 hours? This is a story about the most patient visitor ever.
Read more
Kirill Tšernov · March 5, 2018 Why You Hate Waiting in Line
Do you hate queues? Well, get in line! Though hating queues is natural, people don't usually address why they feel this way about waiting. Let's find out.
Read more
Kirill Tšernov · February 21, 2018 8 HIPAA Myths, Explained and Debunked
HIPAA is surrounded by many misunderstandings and myths. Why don't we debunk some of them? Welcome to the first episode of Mythbusters: the HIPAA edition!
Read more
Kirill Tšernov · February 19, 2018 Easy Steps for Good Retail Experience
What makes retail experience good? Is it just great products and nice prices? Or are there certain steps you can take to take your business to a next level?
Read more
Kirill Tšernov · February 16, 2018 Qminder Is Now HIPAA-Compliant
Now that Qminder is HIPAA-compliant, the question is... What is HIPAA? It's something we need to explore to explain how it may benefit your business.
Read more
Kirill Tšernov · February 13, 2018 How Queue Management Works in Education
Can queue management system benefit schools and universities? The short answer is, yes. For a longer answer, full of examples and stats, take a look inside.
Read more
Kirill Tšernov · February 9, 2018 Queue Barriers: The Good, the Bad and the Ugly
This is a guide to queue barriers, belt barriers and stanchions. Learn the pros and cons of retractable queue belt barriers.
Read more
Kirill Tšernov · February 6, 2018 How to Make Queues Feel Shorter
It's not just about making queues shorter — it's about making them feel shorter. But how to achieve that? Here's your plan to superior queue management.
Read more
Kirill Tšernov · February 2, 2018 The Features of a Queue Management System
Think queue solutions only improve your queuing? Think again! The benefits of a queue management system are too many to count — but let's try, anyway.
Read more
Kirill Tšernov · January 30, 2018 How to Reduce Queues in Banks
Nowhere are queues more apparent and aggressive than in banks. But the solution to this poor customer service epidemic is easier than you may think...
Read more
Kirill Tšernov · January 26, 2018 Overworked Nurses Are Killing Your Healthcare Business
Working hard is hardly working: The only thing overloading your nurses will get you is a failed hospital. But there is a cure for this business killer...
Read more
Kirill Tšernov · January 24, 2018 Why the Other Line Always Moves Faster Than Yours
Have you ever felt the other queues moved faster than yours? Are you just that unlucky or is it a trick of your mind? Let's get to the bottom of this...
Read more
Kirill Tšernov · January 16, 2018 Qualities of Good Queue Design
Modern times are all about good, sleek design. Queue management is no different: designing your waiting experience is a crucial step towards success.
Read more
Kirill Tšernov · January 12, 2018 How to Manage Queues in Restaurants
"Stay hungry" is a good slogan for startups, but not your restaurant. Without queue management, you risk losing clients after making them wait for too long.
Read more
Kirill Tšernov · January 5, 2018 Why Great Customer Service Begins With a Smile
There's no better way to know that your customer service is working than see your customer smile. But should you too turn your frown upside down?
Read more
Kirill Tšernov · January 4, 2018 5 Easy Steps to Better Waiting Line Experience
Every customer wants to have a better waiting line experience. But what steps you need to take to provide them with this experience? Tune in to find out.
Read more
Kirill Tšernov · December 22, 2017 Long Waiting Times Cost You Sales
Long waiting times and their effect on sales: why customers' boredom equals less profit for your business, and how to improve your failing queuing strategy.
Read more
Kirill Tšernov · December 11, 2017 12 Dos and Don’ts of Effective Queuing
Queuing would be so much easier if there was a list of rules on what (not) to do. Oh wait, there it is — our manual for effective customer queuing.
Read more
Kirill Tšernov · December 8, 2017 Can a Queue System Improve Customer Experience?
For all the talk about the uses of queue management system... Can it help you improve customer experience? Find out in our article! (But the answer is yes.)
Read more
Kirill Tšernov · December 1, 2017 Disney and the Art of Queuing
As an entertainment empire, Disney knows a thing or two on how to keep customers happy and engaged despite long wait times. Take a cue from the Big Mouse.
Read more
Kirill Tšernov · November 24, 2017 How to Make Customer Service Personal
Each customer is an individual, with their own preferences. How do you adapt your services to their needs and make their customer experiences feel personal?
Read more
Kirill Tšernov · November 20, 2017 How to Manage Heavy Footfall
Wanting as many customers as possible to visit your store is a monkey's paw wish. You can't handle heavy foot traffic — unless you follow these steps.
Read more
Kirill Tšernov · November 13, 2017 4 Signs Your Queue Strategy Is Working
How can you tell whether your queue strategy is working? There are at least 4 clear signs you should look out for, which show you're on the right track.
Read more
Kirill Tšernov · November 3, 2017 How Technology Can Improve Queue Management
Want to make your customers experience good queuing? Thing is, you can't improve queue management without the helping hand of technology.
Read more
H.P. Queuecraft · October 26, 2017 🎃 Tales From the Queue, Volume 1
Fork of lightning, roll of thunder... Fear not, for the true horror is yet to begin. Thumb through our Necronomicon of gripping stories of queuing horrors.
Read more
Kirill Tšernov · October 6, 2017 How to Improve Customer Impulse Purchasing Behavior
One in three shoppers make one impulse purchase each week. How can you capitalize on this sales opportunity? Make it easier to impulse buy at your location.
Read more
Kirill Tšernov · October 2, 2017 3 Signs You Need to Update Your Queuing Strategy
Like other aspects of your business, queuing strategy needs constant updates to be effective. Look out for these 3 signs to know when to update your queues.
Read more
Kirill Tšernov · September 18, 2017 Queuing Theory as Applied to Customer Service
What are the types of customer behavior? How can you improve your customer service? These are the questions you can answer by studying queuing theory.
Read more
Kirill Tšernov · September 13, 2017 Customer Feedback as a Way to Great Customer Experience
For a business, nothing is more valuable than customers leaving honest feedback about service. Customer feedback is the best way to evaluate your success.
Read more
Kirill Tšernov · September 7, 2017 Millennials and Your Next Queuing Strategy
Millennials are the largest generation of customers in the US. If a business wants to succeed, it needs to understand how millennials queue up.
Read more
Kirill Tšernov · August 31, 2017 Why Schools Need Queue Management
From enrollment to admission office, schools have problems with managing queues. Can a queuing solution help with that? It's time for a lesson on queuing.
Read more
Kirill Tšernov · August 23, 2017 How to Implement a Queue Management System for Retail
How to implement a queue management system in retail — everything you wanted to know about queuing solutions and customer service but were afraid to ask.
Read more
Hyun Lee · August 16, 2017 The Impact of Poor Customer Service on Retail
89% of consumers stop doing business with a company due to bad customer service. Still think you can keep ignoring the impact of poor customer service?
Read more
Kirill Tšernov · August 10, 2017 How Retail Benefits From Amazing Customer Experience
Why should you reduce wait time and build amazing experiences for your customers? There are two major benefits to improving your customer loyalty...
Read more
Kirill Tšernov · August 4, 2017 The Psychology of Queuing As a Key to Reducing Wait Time
How to reduce wait time for your customers? First, understand the psychology of queues. There are a lot of unspoken rules about queuing...
Read more
Kirill Tšernov · July 25, 2017 7 Types of People in a Queue
What makes queues attract all kinds of weirdos? There's always a slow one, a grumpy one, a sneaky one... Have you seen all 7 types of queuing people?
Read more
Hyun Lee · July 11, 2017 How to Reduce Anxiety in Your Patients
Wondering how you can reduce anxiety in patients? Here are some easy ways to improve patient experience and reduce patient anxiety.
Read more
Kirill Tšernov · June 30, 2017 Are Walk-Ins More Efficient Than Appointments?
Appointments are widespread in healthcare. But are they as efficient as people think? Research suggests that walk-ins may have an edge in queue management.
Read more
Hyun Lee · June 28, 2017 What Are the Worst Times to Visit a Hospital?
What are the worst times to visit a hospital? Just like retail, hospitals can experience an overflow of visitors. But there is a way to solve this...
Read more
Hyun Lee · June 21, 2017 Make Any Time the Best Time to Visit Your Hospital
Learn how you can decrease patient wait time by automating patient check-in. Get an overview of what is patient queuing system.
Read more
Kirill Tšernov · June 16, 2017 The Best Times to Visit a Hospital
What are the best times to visit a hospital? Your patients don't want to spend their time in long queues, so make your hospital a better place to visit.
Read more
Kirill Tšernov · June 13, 2017 Visitor Experience 101 for Hospitals
Visitor experience is as important in healthcare as it is in retail. How can hospitals be made better for patients? Time to take a cue from businesses.
Read more
Hyun Lee · June 2, 2017 How to Implement a Queue Management System for Hospitals
How does implementing a queue management system benefit healthcare? It does help with managing heavy patient flow, but there is another advantage to QMS...
Read more
Hyun Lee · June 1, 2017 Why Hospital Sign-In Sheets Are Not Effective
Many hospitals are still using sign-in forms for patient registration. Is there a good alternative to paper sign-in sheets? There is a time-saving way...
Read more
Hyun Lee · May 26, 2017 The Benefits of QMS for Hospital Administration
Is there a way to make the work of hospital administration easier? Find out how a simple queuing system can solve many management problems at hospitals.
Read more
Hyun Lee · May 23, 2017 Start Managing Your Hospital Queue the Right Way
Are hospital appointments as efficient as we think? See how doctors can save time and give their patient high-quality care with a queue management system.
Read more
Hyun Lee · May 5, 2017 Everything Retail Businesses Must Know About QMS
Queue management systems for retail. Business owners and managers can learn about the benefits of a queue management system and how to use one.
Read more
Hyun Lee · April 19, 2017 Improve Customer Service via Queue Management System
You and your staff must believe in customer service. Learn how to improve customer service through queue management and increase customer satisfaction.
Read more
Hyun Lee · April 18, 2017 How to make the most out of data?
Data is an amazing tool which businesses fail to use. Learn how to use data, and make data-driven business decisions to increase metrics.
Read more
Hyun Lee · March 14, 2017 Personal Customer Experience Builds Brand Loyalty
Qminder is all about personal customer service to provide the best customer experience. Learn how to use Qminder to deliver the best experience.
Read more
Hyun Lee · March 13, 2017 Using Queue Management System for Sales and Data
Using a Queue Management System can bring amazing sales insights and customer data. Learn how to use the software to bring results.
Read more
Kirill Tšernov · December 12, 2013 Web-Based Queue Management
Easy to use SaaS web-based queue management system by Qminder. No downloads, no software, easy for everyone.
Read more
Rauno Rüngas · December 14, 2011 Hello, world! Starting a Queue Management System
Qminder queue management system is available to everybody. Because in the end, everybody freaking hates to wait.
Read more