How does wireless queue management system work?

A good wireless system can provide an easier way to manage your waiting
lines with more flexibility in cost efficient way. It should also be
integrated into your daily activities seamlessly.

When selecting a queue management system you should consider both your
current needs and possibilities for down the line, let's say in 2 or
more years. Terms like cloud based, wireless or server can be daunting
but understanding what you need benefits you in long term.

In this post, we take a closer look at wireless queue management system
pro’s and con’s. Lets take a look at couple of questions that will help
you decide if wireless system is more suitable for you.

What do you want to accomplish with a Queue Management System?

If you are simply looking to manage waiting lines in your location, a
simple number ticketing machine would suffice.

If you are also interested in understanding your clients more to provide
better service and increase bottom line, read on.

Queue management system can give you valuable information about your
visitors. You can use that knowledge to better understand how to improve
your current service design.

Some of the information you can get is:

• how many visitors walk in,

• how long do visitors spend time in your location,

• what service are they interested in.

Combining this and other data with your operational insights lets you
know how to increase your bottom line. The good news is that the more
you use your waiting line software the more accurate data you have about
your location.

Now, the question is where to keep all the information it and how to use
it?

Your main choices are between maintaining your own server or in other
words premise system and going wireless and cloud based.

Choosing to have your own server forces you to maintain that premise
system, including setting it up and running, and allocating additional
resources for maintenance. As time goes on, you need to take care of
updating the software and manage security related issues.

Wireless queue management system that is also cloud based holds or your
data in the service provider servers. For you this means that the
provider is responsible for successfully managing the premise systems
and you don’t need to worry about it.

Are you already using a computer, tablet or smartphone?

Wireless based systems may allow you to use your existing computers and
other devices, giving you the flexibly to design your own process of how
to work.

It also means that in setting up customer facing sign-in and
notification devices you don’t need to worry about connecting them to
main computer or server.

Additionally different devices that are connected with queue management
systems (i.e. sign-in device and clerk’s dashboard) don’t need to be
connected to each other with lines.

This has an important side-effect for a location that is constantly
evolving with customer wishes. Giving your hardware the flexibility to
move around your location, you can test and see what type of room design
works best.

Wireless app based queue management systems can be used in multiple
ways. For example, using an iPad sign-in device can be stand-alone
customer facing sign-in or can be also used by your staff as a greeter.

Software that works in any computer, tablet or smartphone with internet
access gives on-the-go and live access to what is going on in the
location.

Many wireless based software uses hardware from a trusted provider. This
gives you the flexibility to choose yourself what system are you most
comfortable with. This is especially handy when you can access your
work-dashboard from any device that enables browser, may it be computer,
tablet or smartphone.

How much resources can you allocate for maintenance?

In managing your system, you need to plan for software and hardware
updates and maintenance.

The upside of wireless based software is that your ongoing costs of
managing the system are small or non-existent.

Server based systems often need the provider to come on-site to update
the software. You also have to take care your own premise systems. If
you already are using your own servers then that’s of course not a
problem.