Bucks County Community College

THEIR PROBLEM

First-grade queuing for first-grade students

One of the most important departments at any college is the Enrollment Services department, which helps students find information about their accounts, financial aid, admissions, and records.

That’s potentially tens of thousands of regular interactions between students and administration, all taking up time to resolve.

The sign-in method that Bucks Community College initially used — a clipboard with sign-in sheets — did not help alleviate the problem.

This method did not allow for accurate record-keeping, as students often ignored the clipboard or did not fill in all of the information.

To improve the visiting and enrollment experience, Bucks Community College decided that they need a queue management system that can:

• Manage and measure the number of walk-ins
• Offer a virtual queuing experience
• Divide lines into distinct, manageable categories

THEIR SOLUTION

Top-of-the-class student management

Bucks Community College has partnered with Qminder to vastly improve the check-in and waiting experience for students.

The simple setup consists of an iPad-based check-in kiosk and an Apple TV that displays a real-time waitlist. The iPad has a custom design, complete with the Bucks logo and brand colors.

The updated queuing process looks like this: a student first signs into the kiosk, filling out all the necessary information (name, student ID, reasons for visit, etc.).

Then, as they wait in a lobby, they can track their queue progress by watching the monitor.

The Enrollment Services department also has a computer in the vestibule in case a student needs to log into their account as they wait.

As for the layout in the Testing Center, the waitlist monitor is mounted to the wall in a hallway, right next to the check-in kiosk and the center doors.

Students can sit in the hallway, and there is another monitor that shows important information and plays soft music for relaxation.