Queue Management System
Manage, serve and track your customers across multiple locations.
Service Intelligence
Track service data and measure staff performance.
Appointment Scheduling
Easily receive bookings and manage changes in real-time.
Success Stories
See how other businesses in your industry are using Qminder.
List of Features
Learn about Qminder’s features and pricing options.
Qminder API
Use it to integrate with other apps such as CRMs, support software, backend systems, or patient management apps.
Book a live demo
See how Qminder works while talking to one of our queue management experts.
Healthcare
Patient Check-in for hospitals, clinics, test centres, and more.
Government
Visitor Management for City Halls, DMVs, courthouses, and more.
Education
Queuing for students and student admission offices in colleges, high schools, and more.
Retail
Customer queue management for wholesale, tech shops, dispensaries, and more.
Finance
Customer queueing for banks, credit unions, and more.
Click and Collect
Remote queuing for curbside pick up, click and collect, and e-commerce businesses.
Help Center
Learn how to install, configure, and use Qminder.
Service Intelligence Podcast
Listen to our podcast and learn from some of the top customer service experts in the world.
Book a live demo
See how Qminder works while talking to one of our queue management experts.
Customer story
Delivering personalized experiences to walk-in customers
Industry:
Cannabis dispensary
Locations:
1
Employees:
32
Harvest is a cannabis dispensary that was established to provide an alternative way of healing. It is a women-owned company that invests in the experience of both its customers and staff.
year founded
Visitors a day
Cannabis dispensaries are an emerging industry that experiences an increasing amount of interest by consumers.
Prior to implementing Qminder, Harvest Cannabis Dispensary used another queue management solution that had connection problems, notification-related issues, and ultimately caused more harm than good.
However, a queuing solution was still something that Harvest needed to manage its customer traffic.
Another issue was analytics. Harvest Cannabis wanted to have real-time customer and wait time data so they could more effectively manage their services.
That’s why the dispensary decided to look for another queue software, one that could:
The big selling point of Qminder was that it’s an entirely web-based solution.
As such, it doesn’t require a lot in terms of setting it up, and there are no outstanding hardware and software requirements.
Despite coming at a lower price than their previous solution, Qminder offers Harvest Cannabis Dispensary a wide breadth of features and functionalities.
Last but not least is support, which was lacking if nonexistent previously. Qminder has helped not only with the setup but also with onboarding and maintenance.
This was a breath of fresh air for Harvest who now feel more motivated and well-equipped to tackle great customer service.
Sign-in kiosk
Waitlist TV
Analytics
Ever since adopting Qminder, the average wait times have gone down significantly.
Aside from the wait time numbers, one of the biggest upsides of using Qminder is getting to personalize Harvest Cannabis’ service.
They’ve added profile pictures of their employees and assigned specific desks to different line categories.
Then there are flexible filtering and labeling options, with employees being able to filter out specific lines and add helpful notes to customer profiles.
All of this is at the fingertips of each employee. Clerks and managers alike can check the situation in real-time, from their phones.
Harvest Cannabis Dispensary promises quality treatment “with compassion, convenience, and expertise.”
They are keeping the end of the bargain even in the smallest detail, by offering personalized customer services.
Any consumer visiting their premises can immediately recognize what sets them apart: it’s the friendly atmosphere, helpful staff, and positive attitude.
Easy to set up, ready to use in 5 minutes
Despite the pandemic, the City of Greensboro manages its walk-in visitors with ease, speed and security — all thanks to the Qminder queuing system.
Read more
“Being able to link to our Driver Partner database, have individual profiles for agents, track visitors in real-time, and view data insights instantly – was everything we were looking for in a queue management system.”
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“Once our pilot run of Qminder succeeded in the busiest season, it was clear as day what solution we should go with”.
