Queue Management System
Manage, serve and track your customers across multiple locations.
Service Intelligence
Track service data and measure staff performance.
Appointment Scheduling
Easily receive bookings and manage changes in real-time.
Success Stories
See how other businesses in your industry are using Qminder.
List of Features
Learn about Qminder’s features and pricing options.
Qminder API
Use it to integrate with other apps such as CRMs, support software, backend systems, or patient management apps.
Book a live demo
See how Qminder works while talking to one of our queue management experts.
Healthcare
Patient Check-in for hospitals, clinics, test centres, and more.
Government
Visitor Management for City Halls, DMVs, courthouses, and more.
Education
Queuing for students and student admission offices in colleges, high schools, and more.
Retail
Customer queue management for wholesale, tech shops, dispensaries, and more.
Finance
Customer queueing for banks, credit unions, and more.
Click and Collect
Remote queuing for curbside pick up, click and collect, and e-commerce businesses.
Help Center
Learn how to install, configure, and use Qminder.
Service Intelligence Podcast
Listen to our podcast and learn from some of the top customer service experts in the world.
Book a live demo
See how Qminder works while talking to one of our queue management experts.
Customer story
Service patients with a modern and smooth solution.
Industry:
Healthcare
Locations:
10
Employees:
3500
North Kansas City Hospital is an acute-care facility with 451 licensed beds and more than 500 physicians providing a wide breadth of medical services.
physicians
medical specialties
average wait time
Even today, many hospitals and healthcare professionals ignore that the waiting experience is a big part of the overall patient experience.
Prior to implementing Qminder, North Kansas City Hospital did not have a proper queue management system.
A registrar at the front desk would typically write down the names of patients on a piece of paper. The registrar would then call up the waiting patient when it was their turn.
The more patients came in, the more challenging it was to keep everything in check and remember the order that patients arrived.
It became apparent that a hospital cannot function without a digital queuing system that can:
When choosing the right queue management system, North Kansas City Hospital looked for a cost-effective solution that was easy to use.
Qminder fit the bill on both accounts. The staff at North Kansas City Hospital were impressed with the ease of setup and intuitiveness.
Sign-in kiosk
Waitlist TV
Analytics
Since adopting Qminder, the average wait time at North Kansas City Hospital has dropped down from 10-15 minutes to 2-3 minutes or less.
This number is corroborated by patient feedback: May 2021, patients would verbally complain about slow check-ins.
A self-check-in has helped alleviate this problem. Most patients at North Kansas City Hospital happily use the new system, and those few who choose not to are easily checked into by the staff.
The fact that queues are operated virtually means that the order of patients in any given line can be rearranged without causing any confusion or discomfort.
A patient’s experience is not limited to how well their treatment goes. The experience starts the moment they walk through the door and join the line.
North Kansas City Hospital proves that it pays to focus on solving the wait time of patients.
The positive feedback they’ve gotten is a sign that their commitment to fairness and comfort did not go unnoticed.
Easy to set up, ready to use in 5 minutes
Despite the pandemic, the City of Greensboro manages its walk-in visitors with ease, speed and security — all thanks to the Qminder queuing system.
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“Being able to link to our Driver Partner database, have individual profiles for agents, track visitors in real-time, and view data insights instantly – was everything we were looking for in a queue management system.”
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“Once our pilot run of Qminder succeeded in the busiest season, it was clear as day what solution we should go with”.
