Queue Management System
Manage, serve and track your customers across multiple locations.
Service Intelligence
Track service data and measure staff performance.
Appointment Scheduling
Easily receive bookings and manage changes in real-time.
Success Stories
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List of Features
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Qminder API
Use it to integrate with other apps such as CRMs, support software, backend systems, or patient management apps.
Book a live demo
See how Qminder works while talking to one of our queue management experts.
Healthcare
Patient Check-in for hospitals, clinics, test centres, and more.
Government
Visitor Management for City Halls, DMVs, courthouses, and more.
Education
Queuing for students and student admission offices in colleges, high schools, and more.
Retail
Customer queue management for wholesale, tech shops, dispensaries, and more.
Finance
Customer queueing for banks, credit unions, and more.
Click and Collect
Remote queuing for curbside pick up, click and collect, and e-commerce businesses.
Help Center
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Service Intelligence Podcast
Listen to our podcast and learn from some of the top customer service experts in the world.
Book a live demo
See how Qminder works while talking to one of our queue management experts.
Customer story
Managing citizen experience at a county courthouse
Industry:
Court-related services
Locations:
2
Employees:
> 30+
Unlike other courthouse, the Okaloosa County Clerk of Court puts emphasis on their service being not only fast but also personalized and pleasant.
place of operation
employees
visitors a day
The Okaloosa County Clerk of Court is located in Florida, US. It offers a wide variety of court-related services.
These services include traffic tickets, injunctions, small claims, marriage licenses and dissolutions, passport applications, and more.
The Okaloosa Courthouse operates in two locations:
With a large number of daily visitors, each coming with their own unique issue, Okaloosa had to rebuild their visitor management strategy. They did this with the help from Qminder — a provider of a digital queue management solution.
The chief reason why Qminder has been chosen by Okaloosa was its intuitiveness and ease of use.
Nothing showcased this better than the initial setup of the new line management system. By their own admission, Okaloosa employees managed to get Qminder up and running in just a few minutes.
Since introducing the Qminder system, Okaloosa has marked a significant improvement in wait time reduction and customer satisfaction. The new queuing setup allows each customer to be connected to a relevant service team who can solve their issue in the most efficient way.
Even during COVID-19 lockdown, Okaloosa visitors received fast service, by being able to check in and have their matters resolved, up to and including obtaining marriage licenses, remotely.
The queues at Okaloosa are now properly organized, with visitors knowing exactly when to expect their turn and which window they need to go to.
A strong aspect of customer service that Qminder brought to the table was personalization. From getting to use customers’ names when interacting with them to picking a picture that shows on the screen when the customer is called up.
Sign-in kiosk
SMS messaging
Service dashboard
Analytics
One of Qminder’s standout features is the level of customization it allows.
Everything — from lines and text messages to the design of iPads — can be adapted to the unique feel and look of the organization.
A history of visitor interactions also proved of great use. It lets employees see at a glance which clerk served the customers, what service was provided, how the communication went, and the exact service metrics of the interaction.
Analytics in general is something that Qminder excels at. The Okaloosa team can measure their daily or weekly visitor volume, see their peak hours, and even monitor employee performance.
With the help of Qminder, the Okaloosa Courthouse managed to achieve a smoother, more pleasant waiting experience for its customers.
The Okaloosa team has received widespread support from their customers. They are seeing a lot of positive feedback on social media, which further proves they’ve made the right decision to focus on the experience and comfort.
Easy to set up, ready to use in 5 minutes
Despite the pandemic, the City of Greensboro manages its walk-in visitors with ease, speed and security — all thanks to the Qminder queuing system.
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“Being able to link to our Driver Partner database, have individual profiles for agents, track visitors in real-time, and view data insights instantly – was everything we were looking for in a queue management system.”
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“Once our pilot run of Qminder succeeded in the busiest season, it was clear as day what solution we should go with”.
