Digitizing Queue Management in Healthcare

For an industry that thrives on continuous innovation, healthcare still doesn’t put as much thought into innovating the experiences. This book provides actionable strategies to help medical professionals drastically improve patient experience by digitizing it.

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What’s inside

Digitizing Queue Management in Healthcare is a compilation of articles from our blog that offers guidance on improving quality of life for not only patients, but medical staff as well.

What you will learn:

checkmark how simple changes in the design of waiting room affect happiness

checkmark what can be done to make hospital employees feel valued

checkmark why technology can be an answer to solving experience issues

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A smart queue management system for an outstanding patient experience

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Qminder brought transparency and efficiency to our check-in process. With the new performance data, we are meeting key internal metrics and successfully manage staffing at several locations at once.

Qminder has been the perfect solution. It helps us accurately identify the time between when patients actually walk in the door to when they finish their paperwork.

Simple, straightforward, had the features that we were looking for initially but also, there’s no install, and didn’t have interference with our system.

Qminder has drastically improved the workflow of our phlebotomy draw station. No more patients waiting in line for a sign-in sheet, and no need to manually check the sheet to see who's next.

The day when a special needs customer was able, for the first time, to sign in by themselves is something we still treasure. The look of pride on their face still keeps us going.

Work flow is so much easier. No more tripping over people to get to a clipboard, and no more patients waiting to sign in. No more struggling to figure out who the patient was because you could not read their writing. It has allowed us to triage.

Qminder has made checking in patients so easy. We can monitor patient wait time far more efficiently, and as a result, no patient is missed.

Mark Hylen Vice President Beacon Occupational Health and Safety Services

Jamey Felsing Director of Information Technology Children’s Specialty Center of Nevada

Bryan Lords Business Analyst St. John Medical Center

Christina Lathrop LIS Analyst Day Kimball Healthcare

Mary Zajac Office Manager Day Kimball Healthcare

Laura Kennedy Office Manager University Center Imaging

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