Service Analytics and Queue Management for Enterprises

Unlimited locations, robust analytics, powerful integrations, and an established implementation program.

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Track and compare KPIs between locations

Standardize procedures across the organization

Create a frictionless customer experience

Get a tailor-made piloting and implementation plan

Optimize the customer service process

Increase throughput by

41%

Reduce the walkaway rate

75%

Increase CSAT

97%

Cut wait times in half

51%

Supporting the front-line

Making work easier for clerks

Minimal training required

Easy-to-use dashboard

Multiple check-in options provide flexibility

Built in communication capabilities

Empowering better staffing decisions

More insights for managers

Get a real-time overview of your location

Manage and compare staff performance

Measure, track and execute SLAs

Discover opportunities for growth

See the bigger picture

Informing the C-suite

Measure and monitor KPIs

Compare the performance of different locations

Gather insights to optimize customer experience

Reduce operational costs

Service Analytics

All service-level data in one place

Understand customers’ reason for the visit

Predict volumes and revenue

Gain a deeper understanding of your business.

Your data is safe with us

Enterprise-level security

SOC 2 TYPE II Compliant

GDPR and HIPAA Compliant

SAML-based SSO, Security Log, Custom SLA & ToS

Track and record actions taken by team members.

Supporting rollout

Receive personalized assistance with the planning and implementation of your Qminder pilot.

Get a personalized plan with detailed steps for implementing across all locations

Receive extensive product training for both managers and clerks from Qminder experts.

Get technical support in implementing Qminder across all locations

How businesses stay organized with Qminder

Telecoms

“Our goal is to make five minutes seem like 30 seconds. The customer doesn’t mind waiting and can browse through the store. Qminder helps create that environment.”

George Frankie McAllister

Store Manager, Sprint Telecom

Government

“Qminder is user-friendly and provides a better customer experience.”

Jessica Lopez

Customer Service Supervisor, City of Richland

Ridesharing

“Qminder helps us serve our drivers — the cornerstone of the Lyft community — in a human and personal way. Visitors to our Hubs feel welcome and attended to, and leave happy, just as they deserve to be.”

Dana Hooshmand

Special Ops Manager, Lyft

Education

“It’s been incredibly helpful to have it! We are talking about a huge number of people coming in every day. Everyone has been really happy with the service.”