LHV: Managing 170,000+ Clients With a Digital Queuing System
What do banks know about customer service? LHV knows a lot, actually! Learn how LHV boosted and personalized their service by reducing queues in banks.
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A queue management solution for banking
Faster service, happier staff, better experience.
Easy to set up, ready to use in 5 minutes
Calculating the benefits of a queue system
Fast teller line management
Time is money, especially in banking! Upgrade the customer journey by simplifying the queuing process and making visiting your finance institutions quick and painless.
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Gather data and feedback
Collect data before service to match customers with tellers based on needs and expertise, creating a stress-free environment for both customers and employees.
Learn moreYour visitors will love it
Qminder takes care of your visitors and makes every interaction fast and pain-free.
Shorter wait times
Personal touch
Streamlined experiences
Easy to use
Qminder leverages digital technologies to optimize the way banking delivers service, decrease wait times, and improve the experience.
There are three steps in total.
Visitor sign-in
Customers sign in via an iPad, filling out all the necessary information. You can place the queue stand near the entrance or at key points in your office space.
Virtual queue
Once signed in, your customers don’t need to worry about missing their turn. They can easily check or get notified about their queue status in real time.
Quick service
By successfully managing queues, even during peak business hours, you create a positive experience for everyone involved.
Your staff will love it even more
Qminder is a teller line solution that greatly enhances the visitor experience and helps you keep wait times and service rates on track — all while reducing the workload.
Reduce operational costs
Automate the registration
Increase satisfaction
Improve efficiency
Increase staff performance
Take the visitor management load off your employees and let them focus on their immediate tasks. By automating the waitlist management, you keep your staff productive and your visitors happy.
Raise employee productivity with the help of state-of-the-art digital tools
Discover key areas of focus for improving banking staff performance
Increase the efficiency of your employees by balancing their workload
Take advantage of data
Qminder lets you capture and analyze data that helps with tracking KPIs. Identify pain points of both your visitors and employees to create a better, data-backed experience.
Discover current wait, idle and service times, and act upon hard numbers
Match your visitors with tellers who can better resolve their issues
Identify the best-performing team members and drive efficiency even further
Easy integration
With API integration, you can connect our system to a large number of other databases, greatly expanding both the quantity and quality of your data insights. Use a web-based queue management system to always stay on top of your data game.
See Qminder in Action
Join the ranks of customer service champions
75%
Fewer walkaways
51%
Shorter wait times
97%
Increase in customer satisfaction
Serving millions of people every month
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