A personal click & collect system
With Qminder, you deliver not only products but shareable customer experiences.
Easy to set up, ready to use in 5 minutes
The zen of click & collect service
Automate customer queuing
A click-and-collect solution that manages foot traffic for you. Make sure your customers always leave your store with smiles on their faces.
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Gather data and feedback
All the tools you need to service your visitors, packed into a multi-channel retail software. Equip yourself with hard data to reach milestones.
Learn moreYour visitors will love it
A click & collect queue management system takes care of the “collect” aspect, making sure the collection visit is simple and pleasant.
Shorter wait times
Personal touch
Clear navigation
Easy to use
An outstanding customer experience
Once your customers find and purchase what they want online, your store needs to deliver a smooth collection experience.
Creating an enjoyable click & collect customer experience ensures that your visitors stay loyal to your brand and recommend it to others.
Reduce actual and perceived waiting times
Keep customers informed about the status of their order
Match your customers with the most appropriate employees
When customers buy online and pick up in store, there is a risk of disorderly lines. Qminder takes care of that, by breaking down the queuing process into three simple steps.
Customers sign in via an iPad, filling out all the necessary information. You can place the queue stand near the entrance or at key points in your store.
Once signed in, your customers get free time to browse your store. They can easily check or get notified about their queue status in real time.
Once it’s their turn, your customers come to the reception desk. Giving your customers good service means they’ll come back for more.
Your business will love it even more
Click & collect pickups are an opportunity to delight visitors with a smooth delivery experience. Drive growth by providing outstanding order fulfillment and delivery options.
Minimize pickup confusion
Smoothen waiting experience
Increase customer loyalty
Reduce your workload
Improve staff efficiency
Click & collect queuing system allows your stockroom employees to prepare an order as soon as your customer enters the store and checks in.
Keep employees productive and fulfilled by providing them with accessible data and insights about each customer.
Take the burden off your staff by making collection easy and stress-free
Let your employees engage your customers every step of the way
Help your staff stay informed with timely notifications
Use data insights to drive profitable growth
For retail, less time waiting equals more time shopping. Drive profitable growth through great waiting line experience — while reducing your workload.
Back up your decisions with relevant real-time reports and statistics
Use visitor information to better understand who and why you are servicing
Assess employee efficiency with performance data
Easy integration
With API integration, you can connect our system to a large number of other databases, greatly expanding both the quantity and quality of your data insights. Use a web-based queue management system to always stay on top of your data game.
Join the ranks of customer service champions
Fewer walkaways
Shorter wait times
Decrease in customer complaints
Trusted by the world’s fastest-growing businesses
