Take your walk-in support to the next level with Qminder
Fast and personal service
Offer efficient support, even during Monday rush hours, with improved service cycles. Personalize your support according to your customers’ needs.
Our drivers — the cornerstone of the Lyft community — feel welcome and attended to, always knowing when and by whom they’ll be served, and leave happy, just as they deserve to be.
Dana Hooshmand Special Ops Manager at Lyft
Paint a fuller picture with data
You can’t improve what you don’t measure. Leverage real-time tools and rich insights to amplify customer service agents and faster resolve the needs of customers.
The data we get from Qminder helps us fully satisfy our customers, by bringing down long wait times and improving service times of our employees. It is a simple yet powerful queueing application.
Paul Jun A. Timtiman Project Lead & IT Support at Odfjell
Integrated with your tech stack
Connect Qminder with your tools through APIs to sync data and optimize your processes. One-step integrations with Zendesk and ServiceNow coming soon.
Qminder provides APIs that proved to be extremely useful to us. Their webhooks were a cinch to implement, and RESTful APIs are very well-documented.
FC Truter Product Lead at Take A Lot
What makes our help desk queuing solution different
Easy setup
Get started in minutes. Qminder is a SaaS queue management platform that can be up and running in less than 15 mins.
We exclusively use Apple products to ensure a low risk of software and hardware malfunction.
Dedicated support
No need for 24/7 on-site maintenance. All troubleshooting and updates are handled by the Qminder team.
Customizable features
Implement a first-come, first-served approach and SMS messaging. Complement your workflow with customized features. Download the feature list here.
Rich reporting tools
Scan for trends and emerging issues through the accurate view of the ticket history. Leverage custom reports to get as granular as you like: ticket categories, status, and level of priority.
Enhanced data security
Qminder is committed to meeting the highest standards of data privacy by using AWS S3, SSO and encrypted communication channels, plus HIPAA compliance for healthcare workers.
Maintain consistent, high-quality responses to support requests across multiple time zones and languages. Bring faraway locations closer to optimize performance and scale up your results.
See Qminder in action
50+ million happier visitors and counting
The world’s most successful brands trust Qminder to grow their visitor satisfaction.
Working in an IT service desk is a balancing act between offering reactive support to walk-ins and addressing routine help requests and questions.
Remove clutter and clamp down on service disruptions. Speed up response times and help IT technicians close cases faster by allowing to track, line up and prioritize customer support tickets.
Simple, plug & play setup
Tagging, private notes and labels
Robust integrations with third-party tools
Multi-level data security
No on-site maintenance required
Real-time reporting and dashboards
HR help desk
Having to manage daily service requests — hiring, onboarding, recruitment open days, consultations, conflict resolutions, salary and benefits — wears corporate HR managers down.
Cut down on paperwork and focus on peoplework. Optimize the ticket management pipeline and gather visitor details to keep your teammates on the same page.
Automated workflows
No more interruptive walk-ins
Notifications and reminders
Enhanced data security
Customized look and feel
Built-in reporting and performance tracking
Onboarding center
Lengthy registration lines and slow support at onboarding HUBs get in the way of building a truly welcoming community space.
Treat your future partners as more than numbers in a queue. Give your agents the relevant customer context they need to provide faster, more personalized onboarding.
Simple, plug & play setup 
