PRIVACY POLICY

Last updated: August 2024

1. Our Approach to Privacy

1. At Qminder Limited (“Qminder”, “we”, “our” or “us”) we are committed to protecting your privacy. This Privacy Policy sets out how we collect, store, process, transfer, share and use data that identifies or is associated with you (“personal information”) and information regarding our use of cookies and similar technologies.
2. We operate the www.qminder.com website (the “Site”), where you can view information about us and our queuing solution software platform (the “Qminder Service”), sign up for the Qminder Service and download documentation about operating the Qminder Service.
3. This Privacy Policy applies to the Site and the Qminder Service. Please ensure that you have read this Privacy Policy and understood how we collect, store, use and disclose your personal information before accessing or using the Site or the Qminder Service.

2. Who Is Responsible for the Use of Your Personal Information

1. There are various ways in which we collect and receive personal information about you when you access the Site and use the Qminder Service, and our relationship with you with respect to your personal information will vary depending on our relationship with you, how we collect this personal information and how we use it.
2. In certain circumstances we will act as the controller of your personal information, which means we determine and are responsible for how that information is used.
3. In other circumstances we act as a processor or service provider on behalf of our Clients, meaning that we have contractually committed ourselves to use of this personal information only on behalf of and under the instructions of the relevant Client in accordance with our Terms of Service.
4. The following summarises where we believe we act as a controller and where we would consider ourselves to act as a processor:
   • When you subscribe to the Qminder Service and set up an account on your own behalf in an individual capacity, we will be the controller of your personal information that you provide to us, such as your name and other contact details, your payment details and transaction details (including the details of the type of service you have purchased).
   • When you subscribe to the Qminder Service as the primary administrative contact on behalf of an organisation (the “Client”), we will process most of the personal information we collect as a processor on behalf of the Client. We will, however, also use certain personal information as a controller, such as when we use your contact details to administer our relationship with the Client, when we use support requests to identify ways in which we can improve the Qminder Service, and when we collect data about how the Client’s “Authorised Users” access the Qminder Service to monitor the performance of the Qminder Service.
   • We will only ever collect and use personal information about Clients’ customers as a processor on behalf of the relevant Client.
5. This privacy policy applies to our use of your personal information when we act as a controller of that personal information.

3. Personal Information You Provide to Us and How We Use It

1. We collect personal information that you submit directly to us when you use the Site and the Qminder Service. This can include information you provide to us when you subscribe for the Qminder Service, submit questions or correspond with us by phone, e-mail or otherwise in relation to the Qminder Service.
2. We will indicate to you where the provision of certain personal information is required in order for us to process your subscription for the Qminder Service, respond to your query or otherwise provide you with a functionality of the Site or the Qminder Service. If you choose not to provide such personal information, we may not be able to process your request, provide support or respond to your other questions.
3. The following tables set out further detail about the categories of personal information we collect about you and how we use that information when you use the Site and the Qminder Service, as well as the legal basis which we rely on to process the personal information.

Personal information we collect from prospective customers

When you contact us to express an interest in the Qminder Service or with a question about becoming a customer of Qminder, we will collect the following personal information:

Category of personal information	How we use it	Legal basis for the processing
When you contact us about the Qminder Service, such as to schedule a demo, we will collect your contact details, such as your email address and phone number.	We use your contact details to respond to your enquiries, including to schedule a demo of the Qminder Service.	The processing is necessary for our legitimate interests, namely responding to enquiries from prospective customers.
If you contact us with a question about the Qminder Service, we will collect the content of your query or comment.	We use this information to respond to your enquiries about the Qminder Service.	The processing is necessary for our legitimate interests, namely responding to enquiries from prospective customers.

Personal information we collect from Client administrators

When you sign up to the Qminder Service on behalf of a Client, or if a Client designates you as an administrative user on their account, we will collect the following personal information:

Category of personal information	How we use it	Legal basis for the processing
Contact details and relationship with the Client, such as your name, e-mail address, the name of your employer, your job title and your role within the Client’s organisation.	We use this information to communicate with you about the Client’s account, including responding to your queries, comments or requests or sending service-related communications (such as billing information and renewal reminders).	The processing is necessary for the Client’s legitimate interests, namely setting up and administering the Client’s account on the Qminder Service.
	We use this information to send you marketing communications in accordance with your preferences.	We will only use your personal information in this way to the extent you give us your consent to do so.
	We may share your contact details with Google to identify if you subscribed to the Qminder Service after you were shown an ad for the Qminder Service on another website, app or service. If you were logged in to your Google account when you viewed the ad, we and Google may compare the contact details you provide against the contact details and information about the ads shown to you that Google holds about you.	We will only use your personal information in this way to the extent you give us your consent to do so.
Your preferences, such as preferences set for notifications and marketing communications.	We use this information to provide notifications, alerts and communications in accordance with your choices.	The processing is necessary for our legitimate interests, namely ensuring that we comply with your communication preferences.
	We use this information to ensure that we comply with our legal obligation to send only those marketing communications to which you have consented.	The processing is necessary for compliance with a legal obligation to which we are subject.

Personal information we collect from you if you are the Client

If you sign up to the Qminder Service in your personal capacity, rather than as an admin on behalf of a Client, we will collect the following information:

Category of personal information	How we use it	Legal basis for the processing
Contact details and relationship with the Client, such as your name, e-mail address, the name of your employer, your job title and your role within the Client’s organisation.	We use this information to set up and authenticate your account on the Qminder Service, and to send you service-related communications (such as billing information and renewal reminders).	The processing is necessary for the performance of a contract with you and to take steps prior to entering into a contract with you.
	We use this information to send you marketing communications in accordance with your preferences.	We will only use your personal data in this way to the extent you give us your consent to do so.
	We use this information to personalise the Qminder Service to you, such as greeting you by name when you access your account.	The processing is necessary for our legitimate interests, namely tailoring the Qminder Service to you.
	We use this information to respond to any enquiries and complaints made by you relating the Qminder Service.	The processing is necessary for our legitimate interests, namely communicating with you to respond to your queries or complaints.
	We may share your contact details with Google to identify if you subscribed to the Qminder Service after you were shown an ad for the Qminder Service on another website, app or service. If you were logged in to your Google account when you viewed the ad, we and Google may compare the contact details you provide against the contact details and information about the ads shown to you that Google holds about you.	We will only use your personal information in this way to the extent you give us your consent to do so.
Your password that you set for accessing the Qminder Service.	We use this information to authenticate you and grant you access to the Qminder Service.	The processing is necessary for the performance of a contract with you.
The services and functionalities you have purchased on the Qminder Service.	We use this information to provide you the features and functionalities you have purchased on the Qminder Service.	The processing is necessary for the performance of a contract with you.
	We use this information to tailor the content of the promotional messages we send to you.	The processing is necessary for our legitimate interests, namely informing our marketing strategy.
Comments and opinions. When you contact us directly, e.g. by email, phone or through the chat functionality on the Site, we will record your comments and opinions.	We use this information to address your questions, issues and concerns.	The processing is necessary for our legitimate interests, namely communicating with users and responding to queries, complaints and concerns.
	If your question is a support request, we use this information to provide technical and other product support in relation to the Qminder Service.	The processing is necessary for the performance of a contract with you.
Your job details, such as the type of industry you work in.	We use this information to determine products and services that may be of interest to you for the purposes of our direct marketing.	The processing is necessary for our legitimate interests, namely to inform our direct marketing.
	We use this information to deal with enquiries and complaints made by you relating the Qminder Service.	The processing is necessary for our legitimate interests, namely administering the Qminder Service and for communicating with you to respond to your queries or complaints
Your preferences, such as preferences set for notifications and marketing communications and how the Qminder Service is presented to you.	We use this information to provide notifications, alerts and communications in accordance with your choices, and to display the Qminder Service in accordance with your preferences.	The processing is necessary for our legitimate interests, namely ensuring that we comply with your communication preferences and display the Qminder Service in accordance with your preferences.
	We use this information to ensure that we comply with our legal obligation to send only those marketing communications to which you have consented.	The processing is necessary for compliance with a legal obligation to which we are subject.
Payment and transaction information, such as your credit card, payment authentication code, billing address, your subscription type and other information such as the groups and accounts you set up on the Qminder Service.	We use this information to manage your subscription to the Qminder Service and process the payments you make through the Qminder Service.	The processing is necessary for the performance of a contract with you.

All users of the Qminder Service

As mentioned above, we mostly collect and use personal information about users authorised to access the Qminder Service by our Clients as a processor on behalf of the relevant Client. We do also, however, use it as a controller as follows:

Category of personal information	How we use it	Legal basis for the processing
Support requests, comments, questions and feedback in relation to the Qminder Service	We use this information to identify errors in, and ways in which we can improve the Qminder Service.	The processing is necessary for our legitimate interests, namely informing our product development.

4. Personal Information We Collect About You Automatically And How We Use It

1. We also automatically collect the following personal information about how you access and use the Site and the Qminder Service, and information about the device you use to access the Site or the Qminder Service:

   • Approximate location information. Other than information you choose to provide to us, we do not collect information about your precise location. Your device’s IP address may however help us determine an approximate location.
   • Information about how you access and use the Site and the Qminder Service. For example, how frequently you access the Site or the Qminder Service, the time you access the Site or the Qminder Service and how long you use it for, the approximate location that you access the Site or the Qminder Service from, whether you access the Site or the Qminder Service from multiple devices, and other actions you take on the Site or the Qminder Service.
   • Log files and information about your device. We also collect information about the computer, tablet, smartphone or other electronic device you use to access the Site or the Qminder Service. This information can include details about the type of device, unique device identifying numbers, operating systems, browsers and applications that you use to access the Site and/or Qminder Service on your device, your mobile network, your IP address and your device’s telephone number (if it has one).

Visitors to our Site

We use the information about how you access and use the Site, and about the device you use to access the Site, as follows:

How we use it	Legal basis for the processing
We use information about how you use and access the Site to present the Site to you on your device.	The processing is necessary for the performance of a contract with you.
We use this information to tailor how the Site is displayed to you (such as the language in which they are provided to you).	We will only process your personal information in this way to the extent you have given us your consent to do so.
We use this information to monitor the performance of and improve the Site, to resolve issues and to inform the development of new products and services.	We will only process your personal information in this way to the extent you have given us your consent to do so.
We and our advertising partners use this information to tailor the advertising shown to you on other websites that you visit, show you adverts for the Qminder Service and measure the effectiveness of those adverts. Please see the section headed “Interest Based Advertising” below for more information.	We will only process your personal information in this way to the extent you have given us your consent to do so.

Users of the Qminder Service

We use the information about how you access and use the Qminder Service, and about the device you use to access the Qminder Service, as follows:

How we use it	Legal basis for the processing
We use information about how you use and access the Qminder Service to present the Qminder Service to you on your device.	When you are the Client in your individual capacity, the processing is necessary for the performance of a contract with you. Otherwise, the processing is necessary for our legitimate interests, namely presenting the Qminder Service to you on your device.
We use this information, together with information you provide to us about your location, to monitor and detect fraud or suspicious activity in relation to your account.	The processing is necessary for our legitimate interests, namely detecting and preventing fraud.
We use this information to tailor how the Qminder Service is displayed to you (such as the language in which they are provided to you).	We will only process your personal information in this way to the extent you have given us your consent to do so.
We use this information to monitor the performance of and improve the Qminder Service, to resolve issues and to inform the development of new products and services.	We will only process your personal information in this way to the extent you have given us your consent to do so.

1. We may link or combine the personal information we collect about you and the information we collect automatically. This allows us to provide you with a personalised experience regardless of how you interact with us.
2. We may anonymise and aggregate any of the personal information we collect (so that it does not directly identify you). We may use anonymised information for purposes that include testing our IT systems, research, data analysis, improving the Site and our Qminder Service and developing new products and features.

5. How Long Will We Store Your Personal Information

1. We will usually store the personal information we collect about you for no longer than the periods set out below. We may, however, need to retain your personal information for longer if we are required to do so by law or if necessary to defend or pursue legal claims.

Personal Information	How long we keep it
Contact details of prospective customers.	If you agree to receive promotional emails from us, we will keep this information until you withdraw your consent. If you do not agree to receive promotional emails from us, we will keep this information for a period of 1 year from our last contact with you.
Enquiries submitted by prospective customers.	If you agree to receive promotional emails from us, we will keep this information until you withdraw your consent. If you do not agree to receive promotional emails from us, we will keep this information for a period of 1 year from our last contact with you.
Your contact details if you are a Client or a Client administrator.	For 1 year from when you stop being a Client or a Client administrator.
Services and functionalities purchased by you if you are the Client.	For as long as you remain a Client and for 14 days thereafter.
Other information associated with Client accounts.	For as long as you remain a Client and for 14 days thereafter.
Information collected automatically for presenting the Site and Qminder Service and detecting fraud.	For the duration of the relevant cookie used to collect this information, as set out in the Annex to this Privacy Policy.
Information collected automatically for monitoring the performance of the Site and Qminder Service and identifying ways in which we can improve the Site and Qminder Service.	Up to 2 years from your last visit to the Site or the Qminder Service.
Information collected automatically for the purpose of interest-based advertising.	The longer of: up to 6 months from your last visit to the Site or the Qminder Service, and up to 6 months from the last time you viewed or interacted with an ad for the Qminder Service.

6. Recipients of Personal Information

We may share your personal information with the following (as required in accordance with the uses set out above):

Recipient	How the recipient uses personal information they receive
Service providers: we may share your personal information with third party vendors and other service providers that perform services for us or on our behalf, which may include mailing, email or chat services, fraud prevention, web hosting, or providing analytic services.	These recipients will process personal information as processors on our behalf and on our instructions.
Advisors: we may share your personal information with providers of providing professional services, such as legal and accounting services.	These recipients will process personal information as required in order to provide their professional services to us. The legal basis we rely on for sharing personal information in this way is that it is necessary for our legitimate interests, namely obtaining professional advice.
Advertising partners: We may share your personal data with advertisers, advertising exchanges, and marketing agencies that we engage for advertising services, to assist us in advertising the Qminder Service on other websites and measuring the effectiveness of those advertisements.	These recipients will process personal information to target advertising relating to the Qminder Service to you on other websites. They may also target advertisements for other products on third-party websites based on cookies or other information indicating previous interaction with us and/or our Site. We will only share your personal information in this way to the extent you have given us your consent to do so.
Purchasers and third parties in connection with a business transaction: your personal information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganisation, financing, change of control or acquisition of all or a portion of our business.	These recipients will process personal information to assess and complete acquisitions or transfers of our company or business. The legal basis we rely on for sharing personal information in this way is that it is necessary for our and the purchaser’s legitimate interests, namely facilitating and completing transactions to acquire our company or business.
Law enforcement, regulators and other parties for legal reasons: we may share your personal information with third parties as required by law or if we reasonably believe that such action is necessary to comply with the law and the reasonable requests of law enforcement; detect and investigate illegal activities and breaches of agreements, including our Terms of Service; and/or exercise or protect the rights, property, or personal safety of Qminder, its users or others.	These recipients will use your personal data in the performance of their regulatory or law enforcement role. The lawful basis we rely on for sharing personal data with these recipients is that the processing is either necessary to comply with a legal obligation to which we are subject, or is necessary for our legitimate interests, namely enforcing our rights or complying with requests from regulatory authorities.

Other than as set out above, we may also share statistics and insights developed by us from your personal information. These statistics and insights are derived from anonymised and aggregated information, such that it would not be possible to identify you (directly or indirectly) or even single you out from this information.

7. Storing and Transferring Your Personal Information

1. Security. We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, change or damage. All personal information we collect will be stored on secure servers operated by third party cloud hosting providers. We will never send you unsolicited emails or contact you by phone requesting your account ID, password, credit or debit card information or national identification numbers.

2. International Transfers of your Personal Information. The personal information we collect may be transferred to and stored in countries outside of the jurisdiction you are in where we and our third party service providers have operations, including the United States.

3. Safeguards. In the instance of such a transfer, we ensure that:

   • the personal information is transferred to countries recognised as offering an equivalent level of protection under the UK Data Protection Act 2018 or in a decision of the European Commission (”Adequacy”); or
   • the personal information is transferred to entities certified to the EU-U.S. Data Privacy Framework and UK Extension (”DPF”); or
   • the transfer is made pursuant to appropriate safeguards, such as standard data protection clauses adopted by the European Commission or under the UK Data Protection Act 2018 (”SCCs”).

We may transfer your personal information to recipients in the following countries:

Country where the recipient is located	Safeguard relied on
United States	SCCs, DPF
European Economic Area	Adequacy

If you wish to enquire further about these safeguards used, please contact us using the details set out at the end of this Privacy Policy.

8. Your Rights In Respect of Your Personal Information

1. In accordance with applicable privacy law, you have the following rights in respect of your personal information that we hold:
   • Right of access. You have the right to obtain:
     • confirmation of whether, and where, we are processing your personal information;
     • information about the categories of personal information we are processing, the purposes for which we process your personal information and information as to how we determine applicable retention periods;
     • information about the categories of recipients with whom we may share your personal information; and
     • a copy of the personal information we hold about you.
   • Right of portability. You have the right, in certain circumstances, to receive a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format that supports re-use, or to request the transfer of your personal data to another person.
   • Right to rectification. You have the right to obtain rectification of any inaccurate or incomplete personal information we hold about you without undue delay.
   • Right to erasure. You have the right, in some circumstances, to require us to erase your personal information without undue delay if the continued processing of that personal information is not justified.
   • Right to restriction. You have the right, in some circumstances, to require us to limit the purposes for which we process your personal information if the continued processing of the personal information in this way is not justified, such as where the accuracy of the personal information is contested by you.
   • Right to withdraw consent. Where we rely on your consent as the legal basis for processing your personal information, you have the right to withdraw that consent at any time. Withdrawal of your consent will not affect the lawfulness of our processing of your personal information prior to that withdrawal.
2. You also have the right to object to any processing based on our legitimate interests where there are grounds relating to your particular situation. There may be compelling reasons for continuing to process your personal information, and we will assess and inform you if that is the case. You can object to marketing activities for any reason.
3. If you wish to exercise one of these rights, please contact us using the contact details at the end of this Privacy Policy.
4. You may also review and edit some of the personal information you have submitted to us through the appropriate functionality on the Qminder Service.
5. Due to the confidential nature of data processing we may ask you to confirm your identity when exercising the above rights, such as asking you to confirm certain details that we hold about you.
6. We will seek to respond to any request relating to your rights within one month of receipt of such request.
7. Where, given the complexity of the claim or the number of requests received, the above deadline cannot be met, we will inform you of the extended deadline in which we will respond to your request. Such extension may not be more than two months from the date on which we notify you that an extension is required.
8. Where we do not follow up on your request, we will inform you within the one month deadline of the grounds on which we have based our decision and of you right to refer a complaint to your national data protection authority.
9. If we are unable to deal with any issues you raise with us, you also have the right to lodge a complaint with your national data protection authority. If you are in the UK, further information about how to contact the UK Information Commissioner’s Office is available at https://ico.org.uk/make-a-complaint/data-protection-complaints/data-protection-complaints/. If you are in the European Economic Area, further information about how to contact your local data protection authority is available at https://www.edpb.europa.eu/about-edpb/about-edpb/members_en.
10. If you are a California resident, the California “Shine the Light” law gives you the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. If you have agreed to accept marketing cookies, to opt out of this type of sharing please update your cookie preferences to withdraw your consent by visiting our Cookie Settings in the website footer.

9. Email marketing

1. From time to time we may contact you with information about our products and services, including sending you marketing messages and asking for your feedback on our products and services.
2. Most marketing messages we send will be by email. For some marketing messages, we may use personal information we collect about you to help us determine the most relevant marketing information to share with you.
3. We will only send you marketing messages if you have given us your consent to do so. You can update your preferences about the emails you receive from us at a later date, including withdrawing your consent, by clicking on the link at the bottom of our marketing emails or emailing us at support@qminder.com.

10. Interest Based Advertising

1. We work with online advertising networks and advertising partners to tailor the ads played or displayed to you on other websites, apps and services.

   How we use personal information to tailor advertising to you

2. The ads you see online are tailored to your interests based on information collected about you, including information about your age, demographic, location, as well as information about your internet usage over time, such as the websites you visit, the products and pages you view and the links you click on (including links in ads played or displayed to you).

3. Typically, this information is collected through cookies and similar tracking technologies. When you visit the Site we will, if you give us your consent to do so, place cookies and similar tracking technologies on your device to:

   • Identify you and your device, and share this information with the relevant advertising networks, so that they can serve you advertising based on the information those advertising networks (or the partners they work with) have about your internet usage history;
   • Collect information about how you use the Site so that, when you visit another website that works with the same advertising networks as us, we can play you adverts for the Qminder Service which are tailored to the pages and features of the Site that you accessed.

4. The services we use for advertising as described above may include certain forms of display advertising and other advanced features through Google Universal Analytics, such as Remarketing with Google Analytics, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting. These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Doubleclick advertising cookie) or other third party cookies together to inform, optimize, and display ads based on your past visits to the Site. You may learn more about Google’s practices with Google Analytics by visiting Google’s privacy policy at http://www.google.com/policies/privacy/partners. You can also view Google’s currently available opt-out options at https://tools.google.com/dlpage/gaoptout.

   How we use personal information to measure the effectiveness of our advertising

5. We and our advertising partners will measure the effectiveness of the advertising shown to you as you browse other websites, apps and services by assessing whether you visit our Site and/or subscribe to the Qminder Service after being shown an ad for the Qminder Service. This helps us and our advertising partners understand the effectiveness of our online advertising strategy.

6. If you accept advertising cookies and similar technologies on a website, app or service where advertising for the Qminder Service is played or displayed to you, our advertising partners will record that you have viewed an ad for the Qminder Service and if you clicked on it. If you then visit our Site and/or subscribe to the Qminder Service, and you have agreed to the use of advertising cookies on our Site, we and our advertising partners will record that you visited our Site or made a purchase after seeing an ad for the Qminder Service.

7. We also work with certain advertising partners to measure offline conversion tracking, meaning that, if you subscribe to the Qminder Service other than through our Site, we will check with the advertising partner if they have a record of you viewing an ad for the Qminder Service before you made that purchase. To do this, we may compare information that we collect when you contact us and subscribe to the Qminder Service (such as your contact details and the name of your organisation) with information that the advertising partner holds (such as your Google account name or email address, if you were logged in to your Google account when you viewed the ad for the Qminder Service).

   How you can control the ads you see online

8. We will only collect, use and share information about your use of the Site for advertising purposes to the extent you have given us your consent to do so. You can access and customise your preferences at any time by clicking on the floating privacy widget at the bottom of your screen.

9. Withdrawing or withholding consent, or opting out of the use of advertising cookies, will mean that information about your use of the Site will not be collected and shared with advertising networks to allow us to target advertising on other websites.

10. If you opt out of advertising by opting out of the use of, or withholding or withdrawing your consent to advertising cookies, you will still get ads when you browse the internet, and those ads may still be relevant to your interests. However, this advertising may be based on the content of the site you visit or, for advertising on social media, your approximate location or demographic information associated with your social media profile, rather than your recent browsing activity. As a result, you may still see advertising relevant to your location, demographic or other information on the websites you visit even if you reject cookies on the Site.

11. You may also be able to opt-out of some, but not all, interest-based ads served by mobile ad networks by visiting youradchoices.com/appchoices and downloading the mobile AppChoices app.

12. To learn more about interest-based advertising and how you may be able to opt-out of some of this advertising, you may wish to visit:

    • the Network Advertising Initiative’s online resources, at www.networkadvertising.org/choices;
    • the DAA’s resources at www.aboutads.info/choices; and/or
    • Your Online Choices at www.youronlinechoices.eu.

13. You may control your advertising preferences or opt-out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at google.com/ads/preferences or by vising NAI’s online resources at www.networkadvertising.org/choices.

14. Please note that opting-out of receiving interest-based advertising through the NAI’s and DAA’s or Your Online Choices online resources will only opt you out from receiving interest-based ads on that specific browser or device, but you may still receive interest- based ads on your other devices. You would need to perform the opt-out on each browser or device you use.

15. Some of these opt-outs may not be effective unless your browser is set to accept cookies. If you delete cookies, change your browser settings, switch browsers or devices, or use another operating system, you will need to opt-out again.

16. Please note that opting out of interest-based advertising does not mean you will no longer see advertising on your device – it just means that adverts may no longer be tailored to your interests.

11. Cookies and Similar Technologies Used on Our Website

1. Our Site uses cookies and similar technologies (such as Local Storage Objects or LSOs) to distinguish you from other users of our Site.
2. Cookies are pieces of code that allow for personalisation of our Site experience by saving your information such as user ID and other preferences. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes.
3. Cookies help us to provide you with a good experience when you browse our Site and also allows us to monitor and analyse how you use and interact with our Site so that we can continue to improve our Site. It also helps us and our advertising partners to determine products and services that may be of interest to you, in order to serve you targeted advertisements.
4. We use the following types of cookies:
   • Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to use a shopping basket or pay for products through our Site.
   • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily. We may use third-party analytics tools such as Google Analytics, to help us measure traffic and usage trends for the Site and to understand more about the demographics of our users. You can learn more about Google’s practices at www.google.com/policies/privacy/partners, and view its currently available opt-out options at tools.google.com/dlpage/gaoptout.
   • Functionality cookies. These are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
   • Marketing (targeting/advertising/behaviourally targeted advertising) cookies: These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it, and the marketing messages we send to you more relevant to your interests, as well as analyzing and improving the effectiveness of advertising campaigns. We may also share this information with third parties who provide a service to us for this purpose.
   • Third party cookies. Please be aware that advertisers and other third parties may use their own cookies tags when you click on an advertisement or link on our Site. These third parties are responsible for setting out their own cookie and privacy policies.
5. Please see the Annex for more information about the cookies we use on the Site.
6. Other than strictly necessary cookies, we will only use cookies and similar technologies with your consent. If you would like to withdraw your consent or change your preferences, you can do so by accessing and updating your preferences at any time by clicking on the floating privacy widget at the bottom of your screen.
7. The cookies we use are designed to help you get the most from our Site but if you do not wish to receive cookies, most browsers allow you to change your cookie settings. Please note that if you choose to refuse all cookies you may not be able to use the full functionality of our Site.
8. Please note that deleting or blocking cookies may not be effective for all types of tracking technologies, such as Local Storage Objects (LSOs) like HTML5.

12. Tracking Technologies Used in Our Emails

1. Our emails may contain tracking technologies that provide us with information about your interactions with our emails, including identifying if and when you have opened an email that we have sent you, how many times you have read it and whether you have clicked on any links in that email. This helps us measure the effectiveness of our marketing email campaigns, make the emails we send to you more relevant to your interests and to understand if you have opened and read any important administrative emails we might send you.
2. Most popular email clients will allow you to block these technologies by disabling certain external images in emails. You can do this through the settings on your email client – these generally give you the option of choosing whether emails will display “remote images”, “remote content” or “images” by default.
3. Some browsers also give you the option of downloading and installing extensions that block tracking technologies.

13. Links to Third Party Sites

1. The Site and the Qminder Service may, from time to time, contain links to and from third party websites, including those of our partner networks, advertisers, partner merchants, news publications, and retailers. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.

14. Our Policy Towards Children

1. Our Site and the Qminder Service are not directed at persons under 18 and we do not knowingly collect personal information from any persons under 18. If you become aware that your child has provided us with personal information, without your consent, then please contact us using the details below so that we can take steps to remove such information and terminate any account your child has created with us.

15. Changes to This Policy

1. We may update this Privacy Policy from time to time and so you should review this page periodically. When we change this Privacy Policy in a material way, we will update the “last modified” date at the end of this Privacy Policy. Changes to this Privacy Policy are effective when they are posted on this page.

16. Notice to You

1. If we need to provide you with information about something, whether for legal, marketing or other business related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email or by placing a notice on the Site or the Qminder Service. The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this Privacy Policy.

17. Contacting Us

1. Please contact support@qminder.com if you have any questions, comments and requests regarding this Privacy Policy.

ANNEX – COOKIES AND SIMILAR TECHNOLOGIES

Name of cookie	Type of cookie	When is the cookie set?	How long does the cookie last?	Description
_iub_cs cookies	Functional	When you access the Site	Persistent, 1 year	These cookies collect and store your cookie consent preferences.
JSESSIONID	Functional	When you sign in to the Qminder Service	Session	This cookie stores authentication information to keep you logged in for the duration of your browsing session.
AWSALB	Functional	When you first send a request to the Qminder Service or the Site	Persistent, 1 week	We use this cookie to determine which server will process your activity on the Site or Qminder Service, in order to ensure that our Site and the Qminder Service continue to function efficiently and that our servers do not get overloaded.
UAK	Functional	When you sign in to the Qminder Service	Persistent, 1 year	The cookie assigns you an identifier in order to retrieve and present the information you request through the Qminder Service or Site.
fr	Analytical / targeting	When you first visit the Site	Persistent, 2 months	We use this cookie for Facebook traffic conversion tracking and retargeting ads in Facebook.
BizoID	Analytical / targeting	When you first visit the Site	Persistent, 1 month	We use this cookie for LinkedIn traffic conversion tracking and retargeting ads in LinkedIn
UserMatchHistory	Analytical / targeting	When you first visit the Site	Persistent, 1 month	We use this cookie for LinkedIn ads analytics.
bcookie	Functional	When you first visit the Site	Persistent, 1 year	The cookie enables the LinkedIn share button functionality.
lang	Functional	Each time you visit the Site	1 session	The cookie stores your language preference through the session
lang	Analytical / targeting	Each time you visit the Site	1 session	The cookie stores your language preference through the session for Linkedin Ads
lidc	Functional	When you first visit the Site	Persistent, 1 day	The cookie is used for share buttons and ad tags, used for routing.
personalization_id	Analytical / targeting	When you first visit the Site	Persistent, 2 years	We use this cookie for Twitter traffic conversion tracking, retargeting ads and to enable the Twitter share button functionality.
_ga	Analytical	When you first visit the Site	Persistent, 2 years	The cookie is used to track the amount of visits to our Site, and the time of the visit and keeps track of returning visits.
_gid	Analytical	When you first visit the Site	Persistent, 1 day	The cookie is used to track the amount of visits to our Site, and the time of the visit and keeps track of returning visits.
eu_cn	Analytical	When you first visit the Site	Persistent, 1 year	We use this cookie for twitter traffic country localization
guest_id	Analytical / targeting	When you first visit the Site	Persistent, 2 years	Appears on pages that use the button “Tweet” and serves to identify the user with a unique number associated with Twitter
MUID	Analytical / targeting	When you first visit the Site	Persistent, 1 year and 1 month	We use the cookie for Bing ads conversion tracking and ad analytics
IDE	Analytical / targeting	When you first visit the Site	Persistent, 1 year and 1 month	We use this cookie to improve advertising, targeting users with more relevant content.
1P_JAR	Targeting / advertising	When you first visit the Site	Persistent, 1 month	properties, like Google Search.
ANID	Targeting / advertising	When you first visit the Site	Persistent, 1 month	The cookie is used to deliver adverts more relevant to you and your interests.
APISID	Targeting / advertising	When you first visit the Site	Persistent, 2 years	Google uses this cookie to help customise ads on Google
GCLID	Targeting/advertising	When you first visit the Site	Persistent, 3 months	Google uses this cookie to enable online and offline conversion tracking, re-marketing, and improves ad, broad match, and syndication performance.
CONSENT	Functional	When you first visit the Site	Persistent, 20 years	This cookie is used to collect and store preferences in relation to the use of cookies that share data with or collect data on behalf of Google.
HSID	Targeting / advertising	When you first visit the Site	Persistent, 2 years	Google uses this cookie to help customise ads on Google properties, like Google Search.
NID	Targeting / advertising	When you first visit the Site	Persistent, 6 months	Google uses this cookie to help customise ads on Google properties, like Google Search.
SAPISID	Targeting / advertising	When you first visit the Site	Persistent, 2 years	Google uses this cookie to help customise ads on Google properties, like Google Search.
SID	Targeting / advertising	When you first visit the Site	Persistent, 2 years	Google uses this cookie to help customise ads on Google properties, like Google Search.
SIDCC	Targeting / advertising	When you first visit the Site	Persistent, 3 months	Google uses this cookie to help customise ads on Google properties, like Google Search.
SSID	Targeting / advertising	When you first visit the Site	Persistent, 2 years	Google uses this cookie to help customise ads on Google properties, like Google Search.
APISID	Targeting / advertising	When you first visit the Site	Persistent, 2 years	The cookie is used to deliver adverts more relevant to you and your interests.
HSID	Targeting / advertising	When you first visit the Site	Persistent, 2 years	Google uses this cookie to help customise ads on Google properties, like Google Search.
NID	Targeting / advertising	When you first visit the Site	Persistent, 6 months	Google uses this cookie to help customise ads on Google properties, like Google Search.
SAPISID	Targeting / advertising	When you first visit the Site	Persistent, 2 years	Google uses this cookie to help customise ads on Google properties, like Google Search.
SID	Targeting / advertising	When you first visit the Site	Persistent, 2 years	Google uses this cookie to help customise ads on Google properties, like Google Search.
SSID	Targeting / advertising	When you first visit the Site	Persistent, 2 years	Google uses this cookie to help customise ads on Google properties, like Google Search.
1P_JAR	Analytical	When you first visit the Site	Persistent, 1 month	These cookies are set via embedded youtube-videos. They register anonymous statistical data, such as how many times the video is displayed and what settings are used for playback.
CONSENT	Functional	When you first visit the Site	Persistent, 20 years and 1 month	This cookie is used to collect and store preferences in relation to the use of cookies that share data with or collect data on behalf of Google.
DV	Analytical	When you first visit the Site	Persistent, 11 hours	If you log in to your google account, your choices are linked with your account, for example if you click “like” on a video.
GPS	Analytical	When you first visit the Site	Persistent, 11 hours	If you log in to your google account, your choices are linked with your account, for example if you click “like” on a video.
IDE	Analytical	When you first visit the Site	Persistent, 1 year and 1 month	If you log in to your google account, your choices are linked with your account, for example if you click “like” on a video.
NID	Analytical	When you first visit the Site	Persistent, 6 months	If you log in to your google account, your choices are linked with your account, for example if you click “like” on a video.
PREF	Analytical	When you first visit the Site	Persistent, 2 years	If you log in to your google account, your choices are linked with your account, for example if you click “like” on a video.
VISITOR_INFO1_LIVE	Analytical	When you first visit the Site	Persistent, 6 months	If you log in to your google account, your choices are linked with your account, for example if you click “like” on a video.
YSC	Analytical	When you first visit the Site	1 session	If you log in to your google account, your choices are linked with your account, for example if you click “like” on a video.