Wolt's Head of Customer Support talks about scaling his team from 20-70 people in less than a year, the importance of empathy among support personnel, and using data to improve support work.
David Griffith
Head of Baltic Support at Wolt
In this anniversary episode, we speak to Rauno Rüngas — the CEO and co-founder of Qminder. Tune in to learn about Qminder's origin story, hackathons, customer stories, and improving customer experience worldwide.
Rauno Rüngas
CEO and co-founder of Qminder
Dana Hooshmand talks about his experience in building driver support centres at Lyft and how the abundance of data is making it hard to actually measure what matters.
Dana Hooshmand
Ex-Special Ops Manager at Lyft