Queue Management App

A queue management app is software designed to help clerks manage visitor arrivals and service flow. 

Managing a traditional queue is simply a matter of making everyone stand in orderly lines for check-in and service. But now most queues are virtual, a new kind of system is needed – one that can give visitors the freedom to wander, notify them when it’s their turn and ensure everything from check-in through to service happens efficiently.

Visitors are not required to install any apps to interact with you. Depending on the setup you want, you may need an app for TV displays in waiting rooms and/or iPads for self-check-in kiosks. We will guide you through app installation and setup as needed.

Yes. With custom branding options (available on Premium plans), you can add your logo, colors, and messaging to the iPad sign-in app, visitor website, and waiting room TV app.

Absolutely. You can offer multilingual check-in on the iPad app and on the Visitor website, so visitors can interact in their preferred language. This helps you serve diverse communities with confidence.

Yes. With the visitor website and remote sign-in feature, visitors can join the queue before arriving, reducing on-site congestion and making service more predictable.

No. All you need is standard iPads for the sign-in app, Apple TVs for waiting room displays, and any modern browser for the service dashboard. There are no proprietary devices or complex installations required.

By automating check-in, queue updates, and visitor notifications, Qminder frees clerks from repetitive tasks. Staff spend less time managing lines and more time providing excellent service.

Qminder apps are designed to recover automatically once the connection is restored. In case of outages, staff can still manage queues manually to ensure continuity of service.

Minimal. The apps are designed to be intuitive and user-friendly. Qminder also provides training during onboarding to make sure staff feel confident from day one.

It typically takes a few days to complete, depending on the scale and specific requirements of your offices. 

Our apps for queue management have a straightforward deployment process, but to ensure a smooth transition we’ll provide full support during setup, including training for your teams based on your pricing package.

Qminder offers ongoing online support, including online chat and dedicated account managers. For Enterprise plans, Qminder provides various SLA tiers to meet corporate needs.

Absolutely. Qminder app is designed for easy scalability, allowing you to manage multiple departments and locations within a single platform. 

This enables you to access aggregated data of performance across the board, enabling you to compare locations and the success of different service flows, which you can review with our analytics .

No. Qminder digitizes and automates all processes. 

When visitors enter their data, it’s automatically recorded within Qminder.  Your staff can access a complete visitor history to help them personalize the service. 

Qminder service intelligence also provides real-time data and reports to aid managers and regional managers in decision-making.

Qminder is fully compliant with HIPAA , TX-RAMP, SOC 2 Type II, and GDPR, ensuring the highest data privacy and security standards.

Access controls are in place to limit who can view and manage data, and we conduct regular security audits to safeguard against potential threats.