Waitlist app for improved customer experience

Manage, serve and track your customers across multiple locations in one place.

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Increase customer throughput and satisfaction

Personalize customers’ wait experiences

Get insights into wait times, service times, and customer flow

Integrate without implementation fees

Improve the wait experience with Qminder

Decrease wait times up to

50%

Reduce no-shows up to

75%

Increase CSAT up to

97%

Quick setup

10 min

Check-in kiosk

Allow self-check-in for waiting lines via Ipad

Capture service data and customer information

Automate check-in and minimize human error

Customize check-in questions and service flows

Intuitive digital signage

Waiting room TV

Display and update the waitlist in real-time

Inform and navigate visitors to the service point

Use a personalized approach with visitor names

Bring a modern look into your facility

Customer service, made easy

Service dashboard

Seamlessly monitor and organize the waitlists

Serve, forward and reassign customers

Categorize customers and service lines

Chat with customers via text messaging

Data in one place, accessible anywhere

Service analytics

Seamlessly monitor and organize the waitlists

Understand customers’ reason for visit

Observe location and team performance

Save money by improving operational efficiency

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Customized mini-webpage for virtual queuing

Visit planner

Display real-time information about your location

Let customers choose the best time for a visit

Less crowded waiting rooms with remote sign-in

Display notes to help visitors prepare for a visit

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Disperse crowding in waiting areas

Text messaging

Automate check-in and service notifications

Let visitors wait for their turn remotely

Receive updates from visitors with two-way SMS

Collect customer feedback after service

Start building stronger customer relationships, today

Starter

389

/month

Everything you need to digitize your queue management.

Business

789

/month

Starter features + SMS notifications

Recommended

Premium

1049

/month

Starter & Business features + branding, data controls, dedicated support

Enterprise

Ideal for a seamless rollout across multiple service locations.

See full pricing plans

See Qminder in action

How businesses stay organized with Qminder

Telecoms

“Our goal is to make five minutes seem like 30 seconds. The customer doesn’t mind waiting and can browse through the store. Qminder helps create that environment.”

George Frankie McAllister

Store Manager, Sprint Telecom

Government

“Qminder is user-friendly and provides a better customer experience.”

Jessica Lopez

Customer Service Supervisor, City of Richland

Ridesharing

“Qminder helps us serve our drivers — the cornerstone of the Lyft community — in a human and personal way. Visitors to our Hubs feel welcome and attended to, and leave happy, just as they deserve to be.”

Dana Hooshmand

Special Ops Manager, Lyft

Education

“It’s been incredibly helpful to have it! We are talking about a huge number of people coming in every day. Everyone has been really happy with the service.”